IT Support Specialist II

The Centre For Neuro Skills IT Support Specialist II role supports CNS users with both on-site and remote technical help, covering day-to-day device performance, application access, and account administration. You will also help keep IT resources organized by maintaining accurate equipment tracking and inventory records, while responding to technical needs in a customer-focused manner using a Solve for the Customer approach.

This position is based in Webster, TX and requires on-site presence. The pay range for the role is $29.42 - $45.52 an hour.

What you’ll do

• Provide customer service and technical support to onsite and remote employees using a Solve for the Customer (SFTC) approach.
• Work cooperatively with others and use situation de-escalation as needed to help individuals, teams, or work groups achieve goals.
• Triages, resolves, and escalates (when necessary) technical issues involving common business operational applications, client-specific applications, browser and driver problems, and common hardware including tablets, PC, MAC, keyboards, pointing devices, printers, and scanners.
• Support ancillary systems and devices such as conferencing systems and mobile devices.
• Administer user accounts, including system and hardware setup, lockout resolution, and software maintenance and upgrades.
• Maintain timely communication with users as part of day-to-day support, with an emphasis on customer service alongside technical skills.
• Maintain accurate IT equipment tracking documents and organization for IT inventory.
• Assist with installation, inventory, and maintenance of computers and related equipment used by CNS.
• Support the end-to-end IT experience of users.

Qualifications

• Associate degree in Computer Science, Information Technology, Information Systems, or 4 years equivalent experience.
• Experience troubleshooting and supporting Windows 10 and Windows 11.
• Experience troubleshooting and supporting Microsoft Office Desktop Applications.
• Experience troubleshooting and supporting Office 365 Services.
• Experience troubleshooting and supporting client software installation.
• Experience troubleshooting and supporting network connectivity, including WiFi.
• CompTIA A+ and CompTIA Network+ or equivalent certifications are desired.

Technologies you may work with

• Windows 10, Windows 11
• Microsoft Office Desktop Applications
• Office 365 Services
• WiFi
• Tablets, PC, MAC
• Keyboards, pointing devices
• Printers, scanners
• Conferencing systems, mobile devices
• CompTIA A+, CompTIA Network+

Benefits

• Paid Time Off
• Extended Sick Leave
• PPO medical, dental, life, and vision insurance starting the 1st of the month after hire; annual enrollment in One Medical with telehealth also available
• Paid Holidays: 9-10 paid holidays per year, including a floating personal observance day
• 401(k) Plan with company matching
• Professional License Reimbursement
• Continuing Education Assistance
• Daily Pay: access earnings immediately after completing your shift
• LifeMart Benefits (discounts and savings via LifeMart, a proprietary members-only discount shopping website)

Work schedule

• On-site in Webster, TX
• Monday-Friday from 7:30am-4:30pm

Additional Wisely Financial Services

• Early Direct Deposit (opt-in to receive paychecks early through direct deposit)
• Cashback Rewards via the myWisely mobile app
• Prepaid Debit Cards for everyday financial transactions