IT Support Specialist

The IT Support Specialist at All Lines Technology provides hands-on technical assistance for users in a Pittsburgh, PA onsite environment. This role covers troubleshooting across end-user computing, software and hardware support, and audio visual systems, along with foundational system and network administration.

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Answer user questions about computer software or hardware operation and work to resolve problems.
• Install equipment and perform minor repairs to hardware, software, or peripheral devices according to design or installation specifications.
• Monitor the daily performance of computer systems and support ongoing operational needs.
• Set up equipment for employee use by ensuring proper installation of cables, operating systems, or required software.
• Review technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve issues.
• Escalate major hardware or software problems and defective products to vendors or qualified technicians for service.
• Create training materials and procedures or train users on correct hardware and software usage.
• Maintain records of daily data communication transactions, reported problems, remedial actions taken, and installation activities.
• Support audio visual technology by handling setup, troubleshooting, and maintenance of AV equipment for meetings, presentations, and events.
• Work with AV technologies including AirMedia, video conferencing systems such as Zoom and Microsoft Teams, sound systems, and interactive whiteboards.
• Perform basic system administration tasks, including user account management, permissions, and group policies.
• Perform basic network administration tasks such as configuring and troubleshooting network devices, managing IP addresses, and supporting network security.

Required Education

• Associate's degree in Information Technology, Computer Science, or a related field.

Required Qualifications

• Proven experience as a Computer Support Specialist or similar role.
• Strong technical background with strong problem-solving skills.
• Familiarity with various operating systems and platforms.
• Ability to troubleshoot and resolve hardware, software, and networking issues.
• Excellent analytical skills.
• Excellent communication and interpersonal skills.
• Ability to stay current with new technologies and provide training to other staff members.

Technology Exposure

• Windows Active Directory
• Office365, SharePoint, SQL
• Remote Desktop Services
• AirMedia
• Zoom, Microsoft Teams
• Interactive whiteboards
• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification
• Microsoft Certified: Modern Desktop Administrator Associate
• CompTIA A+, CompTIA Network+

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator Associate
• Cisco Certified Network Associate (CCNA)
• ITIL Foundation Certification

Preferred Skills

• Experience with Windows Active Directory, Office365, Remote Desktop Services, SharePoint, SQL, and other application servers.
• Experience with Crestron solutions, Zoom, Microsoft Teams, and other conferencing solutions.
• Knowledge of network design, server architecture, and systems integration.
• Ability to work independently and collaboratively as part of a team.
• Strong organizational skills and attention to detail.