Pearl Solutions Group offers a benefits-forward, service-driven environment that supports enterprise-grade IT work for small to mid-size businesses. This full-time on-site role sits in Saint Charles, Missouri, with a standard Monday through Friday schedule and an 8-hour shift. You will diagnose hardware, software, and network issues while delivering clear, courteous support to end users in a predominantly Microsoft environment. The position starts at USD 50,000 per year and includes a comprehensive benefits package, plus dedicated opportunities for ongoing professional growth.
Benefits and culture
Join a team that values honest communication, collaboration, and continuous learning. You will receive health, dental, and vision coverage, a 401(k) plan, paid time off, and a flexible schedule option. The culture emphasizes practical, customer-focused service and supports your development as you expand technical skills and knowledge.
Responsibilities
- Lead incident management from diagnosis through escalation, tracking, and resolution
- Deliver outstanding customer service by interfacing directly with clients and communicating clearly in verbal and written form
- Follow established processes and standards while identifying opportunities for improvement
- Maintain current knowledge of desktop, server, and network technologies
- Pursue self-directed learning to broaden technical capabilities
- Perform remote diagnostic tasks
- Remediate viruses and malware
- Contribute to technical documentation to enhance training and service delivery
- Manage Microsoft 365 user tasks
Requirements
- Associates or technical degree preferred but not required
- Ability to explain technology to customers in simple language, verbally and in writing
- Commitment to quality customer service and first-time resolution
- Detail-oriented with strong written and verbal communication skills
- Proven documentation skills and ability to outline technical processes
- Genuine passion for helping others and strong follow-up
- Ability to work with minimal guidance and in a team environment
- Capable of handling 15-20 tickets per day
- Understanding of infrastructure and network security
- Valid driver’s license and reliable transportation; may use company vehicle
- Experience with any ticketing system and familiarity with Active Directory
- Proficiency with Microsoft Windows desktop operating systems and Office 2016 or newer
- Experience creating and managing Group Policy Objects and Active Directory user maintenance
- Understanding of TCP/IP, Wireless, and Firewalls
- Experience supporting Microsoft 365 applications (Outlook, Word, SharePoint, Teams, Excel, OneDrive)
- Some Microsoft 365 administration experience
- WAN/LAN/Firewall experience with WatchGuard, Cisco or similar products
Technologies
- Microsoft Windows desktop operating systems
- Microsoft Office 2016 and greater
- Active Directory and Group Policy Objects (GPOs)
- Windows Server and foundational networking (TCP/IP, Wireless, Firewalls)
- Microsoft 365 applications (Outlook, Word, SharePoint, Teams, Excel, OneDrive)
- Microsoft 365 administration
- ConnectWise Automate and ConnectWise Manage
- IT Glue and Acronis technologies
- WatchGuard and Cisco networking gear
- Related certifications and fundamentals such as Microsoft 365 Fundamentals, A+, Network+, Security+
Compensation and benefits
- Salary: USD 50,000 per year
- Benefits include 401(k), health, dental, vision, and paid time off
- Flexible schedule and comprehensive coverage
Work details
- Location: On-site in Saint Charles, MO
- Schedule: 8-hour shifts, Monday to Friday
- Employment type: Full-time
Our mission
We provide best practice, enterprise-grade IT services, solutions, and hardware to small and mid-size businesses with 30 to 300 technology workers, aiming to add value with every interaction in an honest, efficient way.
