Client Technical Support Expert

In this onsite role in Dallas, TX, you will provide technical support to clients and coordinate with internal and external partners to resolve issues across Konica Minolta models and configurations. The position also includes mentoring service technicians, conducting quarterly color audits, and helping implement field policies.

Key Responsibilities

• Serve as the primary liaison for clients in the designated geographic area, supporting high client satisfaction and consistent service delivery.
• Support the account fleet within the designated geographic area.
• Collaborate with field service technicians, Branch Service Managers, and dealers to address client issues in a timely and efficient manner.
• Apply technical expertise to Konica Minolta models and configurations in alignment with client needs.
• Coach and mentor Konica Minolta Service Technicians on best practices and system integration.
• Organize quarterly color audits to maintain output quality.
• Work with the Client Services Manager to implement field policies and procedures related to spare parts requirements and service methodologies.
• Assist the Client Services Manager in aligning client operational needs with Konica Minolta Service Teams.
• Travel as needed, including an estimated 50 to 75% travel requirement.

Required Qualifications

• 5+ years of industry experience in a related role.
• Proven ability to manage multiple priorities while meeting deadlines.
• Excellent verbal and written communication skills.
• Proven ability to provide remote technical support using remote access software.
• Certified on N+ or equivalent.
• High School diploma or GED required.

Role Overview

You will collaborate closely with field service technicians, Branch Service Managers, and dealers to resolve client issues efficiently and effectively. The role emphasizes technical proficiency with Konica Minolta models and configurations tailored to client needs.

You will also contribute to service quality and operational alignment by coaching and mentoring service technicians, organizing quarterly color audits, and supporting the implementation of field policies.

Location and Compensation

• Location: Dallas, TX (onsite)
• Pay: USD 25 to 43 per hour