Client Services Specialist (IT Service Desk)

Pearl Solutions Group offers a benefits-forward, service-driven environment that supports enterprise-grade IT work for small to mid-size businesses. This full-time on-site role sits in Saint Charles, Missouri, with a standard Monday through Friday schedule and an 8-hour shift. You will diagnose hardware, software, and network issues while delivering clear, courteous support to end users in a predominantly Microsoft environment. The position starts at USD 50,000 per year and includes a comprehensive benefits package, plus dedicated opportunities for ongoing professional growth.

Benefits and culture

Join a team that values honest communication, collaboration, and continuous learning. You will receive health, dental, and vision coverage, a 401(k) plan, paid time off, and a flexible schedule option. The culture emphasizes practical, customer-focused service and supports your development as you expand technical skills and knowledge.

Responsibilities

• Lead incident management from diagnosis through escalation, tracking, and resolution
• Deliver outstanding customer service by interfacing directly with clients and communicating clearly in verbal and written form
• Follow established processes and standards while identifying opportunities for improvement
• Maintain current knowledge of desktop, server, and network technologies
• Pursue self-directed learning to broaden technical capabilities
• Perform remote diagnostic tasks
• Remediate viruses and malware
• Contribute to technical documentation to enhance training and service delivery
• Manage Microsoft 365 user tasks

Requirements

• Associates or technical degree preferred but not required
• Ability to explain technology to customers in simple language, verbally and in writing
• Commitment to quality customer service and first-time resolution
• Detail-oriented with strong written and verbal communication skills
• Proven documentation skills and ability to outline technical processes
• Genuine passion for helping others and strong follow-up
• Ability to work with minimal guidance and in a team environment
• Capable of handling 15-20 tickets per day
• Understanding of infrastructure and network security
• Valid driver’s license and reliable transportation; may use company vehicle
• Experience with any ticketing system and familiarity with Active Directory
• Proficiency with Microsoft Windows desktop operating systems and Office 2016 or newer
• Experience creating and managing Group Policy Objects and Active Directory user maintenance
• Understanding of TCP/IP, Wireless, and Firewalls
• Experience supporting Microsoft 365 applications (Outlook, Word, SharePoint, Teams, Excel, OneDrive)
• Some Microsoft 365 administration experience
• WAN/LAN/Firewall experience with WatchGuard, Cisco or similar products

Technologies

• Microsoft Windows desktop operating systems
• Microsoft Office 2016 and greater
• Active Directory and Group Policy Objects (GPOs)
• Windows Server and foundational networking (TCP/IP, Wireless, Firewalls)
• Microsoft 365 applications (Outlook, Word, SharePoint, Teams, Excel, OneDrive)
• Microsoft 365 administration
• ConnectWise Automate and ConnectWise Manage
• IT Glue and Acronis technologies
• WatchGuard and Cisco networking gear
• Related certifications and fundamentals such as Microsoft 365 Fundamentals, A+, Network+, Security+

Compensation and benefits

• Salary: USD 50,000 per year
• Benefits include 401(k), health, dental, vision, and paid time off
• Flexible schedule and comprehensive coverage

Work details

• Location: On-site in Saint Charles, MO
• Schedule: 8-hour shifts, Monday to Friday
• Employment type: Full-time

Our mission

We provide best practice, enterprise-grade IT services, solutions, and hardware to small and mid-size businesses with 30 to 300 technology workers, aiming to add value with every interaction in an honest, efficient way.