Annapolis, MD

Support Jobs in Annapolis, MD

2 jobs found

Include remote jobs

1mo ago

Engineering Technical Support Manager 2

Northrop Grumman Annapolis, MD

Annapolis, MD

1mo ago Closed

$140k - $210k/yr Full time Manager Senior Design Engineering

This position is no longer accepting applications (closed Aug 29, 2026).

Job Description

Northrop Grumman is seeking an Engineering Technical Support Manager 2 to lead a design team within the Naval & Oceanic Systems unit, onsite in Annapolis, MD; salary USD 139,800 - 209,800 per year.

Responsibilities

Oversee a team of 10 to 12 designers, handling performance management, career development, staffing, and compensation planning
Provide project and technical oversight for the group's design activities
Maintain and enforce the design processes and guidelines used by the group
Develop proposal inputs and review proposal content for internal and external customers
Collaborate with peer managers to ensure cross-group consistency
Support department initiatives, recruitment efforts, technology roadmap development, cross-campus and sector involvement, and internally funded projects
Recruit, interview, and hire new personnel
Foster employee engagement and promote knowledge sharing

Requirements

Master's degree in a STEM field with at least 6 years of relevant experience; OR Bachelor's in STEM with at least 8 years; OR Associate degree in STEM with at least 10 years; OR High School Diploma or GED with at least 12 years of relevant experience
Minimum of 6 years experience in MCAD design, creating 3D CAD models and engineering drawings of mechanical and electro-mechanical assemblies
Minimum of 6 years experience with Product Lifecycle Management (PLM) tools
Strong communication and interpersonal skills and ability to work within diverse teams
Demonstrated ability to lead and motivate teams as a functional manager, program manager, technical lead, or other significant leadership role
Proficiency in using common engineering design, production and office tools
US Citizen with active Secret clearance; ability to obtain and maintain a TS/SSBI and pass a polygraph

Technologies

Siemens NX
Teamcenter
Mission Product Lifecycle Management (MPLM)

Benefits

Health insurance coverage
Life and disability insurance
Savings plan
Company paid holidays
Paid time off (PTO) for vacation and/or personal business
Annual bonuses
Long Term Incentives

View full job page →

1mo ago

Dispatch AV/IT Technician

Sky Systems Inc Annapolis, MD

Annapolis, MD

1mo ago Closed

$30 - $35/hr Full time Active Directory Av Over Ip Av Support

This position is no longer accepting applications (closed Aug 16, 2026).

Job Description

Based in Annapolis, MD, this onsite Dispatch AV/IT Technician role focuses on desktop and AV support, basic network and infrastructure checks, and conference room operations. The position requires coordination with remote teams and vendors to fulfill dispatch requirements as needed. Compensation ranges from USD 30 to 35 per hour.

Responsibilities

Perform desktop and notebook troubleshooting, including coordinating warranty repairs and break-fix activities.
Track loaner and spare devices using customer-provided systems.
Provide L1 AV support for meeting rooms, including device checks, resets, room readiness, and basic hardware troubleshooting.
Manage conference room accounts by adding or removing users, performing password resets, and updating ownership.
Assist with basic troubleshooting of corporate printers, including toner replacements and waste cartridge changes.
Provide smart-hands assistance for onsite infrastructure and network checks, covering ports, cabling, patch panels, access points, power verification, and device resets.
Coordinate with third-party vendors and procurement teams as required.
Support equipment replacement or reset during failures under guidance from central IT.
Ability to work at height when required, using ladders or lifts.
Maintain communication with onsite and offsite teams to report changes, issues, or updates.
Ensure proper coverage during leaves and follow site operational processes and SOPs.

Requirements

2–4 years of IT and AV support experience.
Hands-on troubleshooting experience with desktops, laptops, and meeting room devices.
Basic understanding of network fundamentals, including LAN ports, cabling, patching, and device resets.
Familiarity with conferencing platforms such as Microsoft Teams, Zoom, and Webex.
Ability to perform physical tasks, including lifting equipment and working at height.
Strong communication, customer service, and documentation skills.
Ability to follow SOPs, ticketing processes, and escalation guidelines.
Experience using ITSM tools such as ServiceNow and Jira.
Exposure to AV control systems or room management systems.
Basic understanding of AV over IP or networked AV environments.
Experience in enterprise or fast-paced onsite environments.
Entry-level certifications such as CompTIA A+, ITIL Foundation, and basic AV training.
Experience in Audio Visual support.
Basic understanding of networking and TCP/IP.
Basic understanding of fiber, copper, and general network infrastructure.
Crestron Fusion familiarity.
Hardware support experience.
Experience with Extron, Crestron, Fusion, and Managed Teams Room devices.
Ability to explain networks and connection types and troubleshoot multiple connection types (home or corporate).
Ability to differentiate between different connection types and troubleshoot connectivity.
Strong communication skills; able to deliver clear and succinct messages without disclosing internal details.
Experience in an enterprise environment with Crestron and Fusion at the server and application layer.
Experience supporting Microsoft, Lenovo, Dell, and Apple certified environments.
CompTIA A+ certification and other OEM certifications.

Technologies

ServiceNow
Jira
Microsoft Teams
Zoom
Webex
Crestron Fusion
Crestron
Extron
AV-over-IP
Managed Teams Room devices

Application questions

How many years of IT experience do you have?
Do you have experience with AV?
This is a dispatch IT role where when a ticket is raised you are informed 24 hours in advance and are expected to go onsite the next day. Are you comfortable working in this model?

View full job page →

Support Jobs in Annapolis, MD

Engineering Technical Support Manager 2

Dispatch AV/IT Technician

Get Support Jobs in Annapolis, MD alerts