Data Backup Support Jobs

1 job found

2d ago

Sr. Help Desk Support Technician, Day Shift

ID Logistics Henrico, VA

Henrico, VA

2d ago

$65k - $68k/yr Full time Computer Skills Data Backup End User Support

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Job Description

This role at ID Logistics is a Senior Help Desk Support Technician position on the Day Shift, onsite in Henrico, VA. The successful candidate will maintain and support computer systems and networks within a warehouse and third-party logistics environment, with a focus on warehouse processes, RF equipment, and user guidance.

Responsibilities

Design, implement, and maintain local networks to optimize performance.
Troubleshoot systems and analyze warehouse operating equipment and software.
Develop short and long term plans aligned with warehouse operations goals.
Assist with PowerShell scripting and automation tasks.
Serve as the primary liaison between technical operations and production teams.
Roll out software installations across multiple endpoints efficiently.
Maintain security and privacy of networks and endpoints.
Diagnose and resolve technical issues through troubleshooting.
Configure workstations with PCs and required peripherals such as routers and printers.
Inspect hardware components including hard drives, mice, and keyboards for proper operation.
Install and configure appropriate software according to specifications.
Provide onboarding and guidance to users on new software and devices.
Keep logs of repairs, maintenance, and service schedules.
Monitor for equipment shortages and place procurement orders as needed.
Adhere to corporate and site GMP practices and report noncompliance when observed.
Comply with safety rules and support enforcement as appropriate.

Requirements

High school diploma required; relevant work experience may substitute for an advanced degree.
At least 3 years of end-user support experience.
At least 1 year of IT support experience.
Experience with Microsoft Windows 10 and the Microsoft Server product line.
Proficiency with the Microsoft Office Suite.
Knowledge of TCP/IP networking and VPN technologies.
Experience with data backup, antivirus protection, and network system monitoring.
Strong analytical and troubleshooting abilities with the capacity to manage technical operations.
Excellent diagnostic and problem-solving skills.
Outstanding organizational and time-management capabilities.
Effective verbal, written, and presentation communication skills.
Solid understanding of computer systems, networks, and internet security principles.
Ability to participate in on-call support within a 24/7 operational environment.

Technologies

PowerShell
Windows 10
Microsoft Server product line
Microsoft Office Suite
TCP/IP networking
VPN technologies
Data backup and antivirus protection
Network system monitoring
RF technology
Warehouse Management Systems (WMS)

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) matching
FSA/HSA programs available
Vacation time
Sick time
Friendly and open-door culture

Compensation

Salary: USD 65,000 to 68,000 annually.

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