Sr. Help Desk Support Technician, Day Shift

This role at ID Logistics is a Senior Help Desk Support Technician position on the Day Shift, onsite in Henrico, VA. The successful candidate will maintain and support computer systems and networks within a warehouse and third-party logistics environment, with a focus on warehouse processes, RF equipment, and user guidance.

Responsibilities

• Design, implement, and maintain local networks to optimize performance.
• Troubleshoot systems and analyze warehouse operating equipment and software.
• Develop short and long term plans aligned with warehouse operations goals.
• Assist with PowerShell scripting and automation tasks.
• Serve as the primary liaison between technical operations and production teams.
• Roll out software installations across multiple endpoints efficiently.
• Maintain security and privacy of networks and endpoints.
• Diagnose and resolve technical issues through troubleshooting.
• Configure workstations with PCs and required peripherals such as routers and printers.
• Inspect hardware components including hard drives, mice, and keyboards for proper operation.
• Install and configure appropriate software according to specifications.
• Provide onboarding and guidance to users on new software and devices.
• Keep logs of repairs, maintenance, and service schedules.
• Monitor for equipment shortages and place procurement orders as needed.
• Adhere to corporate and site GMP practices and report noncompliance when observed.
• Comply with safety rules and support enforcement as appropriate.

Requirements

• High school diploma required; relevant work experience may substitute for an advanced degree.
• At least 3 years of end-user support experience.
• At least 1 year of IT support experience.
• Experience with Microsoft Windows 10 and the Microsoft Server product line.
• Proficiency with the Microsoft Office Suite.
• Knowledge of TCP/IP networking and VPN technologies.
• Experience with data backup, antivirus protection, and network system monitoring.
• Strong analytical and troubleshooting abilities with the capacity to manage technical operations.
• Excellent diagnostic and problem-solving skills.
• Outstanding organizational and time-management capabilities.
• Effective verbal, written, and presentation communication skills.
• Solid understanding of computer systems, networks, and internet security principles.
• Ability to participate in on-call support within a 24/7 operational environment.

Technologies

• PowerShell
• Windows 10
• Microsoft Server product line
• Microsoft Office Suite
• TCP/IP networking
• VPN technologies
• Data backup and antivirus protection
• Network system monitoring
• RF technology
• Warehouse Management Systems (WMS)

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• FSA/HSA programs available
• Vacation time
• Sick time
• Friendly and open-door culture

Compensation

Salary: USD 65,000 to 68,000 annually.