Help Desk Technician

St. Clair County, IL seeks an on-site Help Desk Technician to join its IT team in Belleville. This position offers a salary range of USD 35,000 to 45,000 per year and a hands-on role supporting incident logging, daily tape backups, and a variety of help desk duties.

Responsibilities

• Log and enter problem reports into the Incident Database.
• Assess the severity of reported issues and assist callers when possible.
• Escalate problems that require a technician or programmer/analyst to the appropriate personnel.
• Maintain the Tape Backup system by preparing tapes for daily backups and logging them after backup completion.
• Answer help desk phone calls and complete the required activities to resolve issues.
• Oversee the daily Tape Backup process.
• Operate PCs to execute batch jobs and generate reports.
• Manage the receiving and distribution of reports and documents through the control window.
• Maintain inventory for toner cartridge distribution.
• Receive shipments of supplies and hardware, and maintain asset inventory.
• Must be able to lift a minimum of 50 pounds.
• Perform other duties as assigned by the supervisor.

Requirements

• Detail oriented by nature.
• Good communication skills to interact with other County employees.
• Ability to learn and retain skills needed to operate complex data processing applications.
• Ability to understand and follow oral and written instructions.

Technologies

• Tape Backup system
• Incident Database