The IT Support Specialist supports secure data wiping, storage hardware troubleshooting, and documentation for compliance and auditing. This onsite role in New York, NY also includes storage device inventory tracking and coordination of e-waste disposal.
Responsibilities
- Perform secure data wiping and sanitization of hard drives and storage devices using industry-standard tools such as DBAN, Blancco, DiskPart, or equivalent software.
- Conduct data erasure activities in line with company security policies, established procedures, and applicable data protection regulations.
- Verify and document successful data sanitization to support compliance and auditing requirements.
- Identify storage devices that cannot be securely wiped and escalate them for proper handling or physical destruction.
- Troubleshoot and resolve basic computer hardware and storage-related issues.
- Carry out routine system maintenance, including disk cleanup, storage optimization, and basic performance improvements.
- Assist with hard drive installation, replacement, formatting, and configuration.
- Support disk cloning, imaging, and other storage-related technical activities as needed.
- Diagnose basic issues involving HDDs, SSDs, NVMe drives, and related computer components.
- Maintain accurate inventory records of storage devices, including serial numbers, asset tags, processing status, and disposal information.
- Track and document devices undergoing data sanitization, repurposing, recycling, or disposal.
- Coordinate proper e-waste disposal in accordance with company policies and environmental regulations.
- Ensure storage devices are properly labeled, organized, and accounted for throughout their lifecycle.
- Maintain documentation and reports related to asset management and data destruction activities.
Required Qualifications
- High school diploma or equivalent required.
- Previous hands-on experience working with computers, IT support, computer repair, hardware maintenance, or a related technical field.
- Basic understanding of computer hardware, storage devices, and file systems.
- Familiarity with data sanitization tools, secure data wiping procedures, and data security best practices.
- Ability to perform basic computer troubleshooting, disk cleanup, and system performance optimization.
- Experience maintaining inventory records, tracking equipment serial numbers, and documenting technical processes.
- Ability to follow established security procedures and handle sensitive information responsibly.
- Strong attention to detail, organizational skills, and ability to maintain accurate documentation.
- Ability to work independently and efficiently while managing repetitive technical tasks.
Technologies
- DBAN
- Blancco
- DiskPart
- NIST SP 800-88
Preferred Qualifications
- Associate's or bachelor's degree in Information Technology, Computer Science, or a related field.
- Experience using data wiping and sanitization software such as Blancco, DBAN, DiskPart, or similar tools.
- Familiarity with disk cloning, imaging, and drive diagnostic software.
- Experience with IT asset management, hardware recycling, or e-waste disposal procedures.
- Knowledge of data sanitization standards, including NIST SP 800-88.
- Previous experience in an IT service center, hardware refurbishment facility, or technical support environment.
Key Competencies
- Technical troubleshooting and problem-solving
- Data security and compliance awareness
- Hardware maintenance and storage management
- Inventory tracking and documentation
- Accuracy and attention to detail
- Time management and organizational skills
Compensation and Location
Location: New York, NY (onsite)
Pay: USD 18 to 19 per hourly
Benefits
- Career Growth
- Learning & Development
- Recognition programs
- Paid Time Off: Full time minimum of 80 hours/calendar year; Part time/temporary minimum of 1 hour for every 30 hours worked
- Bonuses available for employee and client referrals for current employees
- Medical
- Dental
- Vision
- HCFSA
- DCFSA
- HSA
- Commuter Transit and Parking Pre-Tax Plans
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Legal Program
- Identify Theft Protection
- Pet Discounts
- Pet Insurance
- Group Home and Auto Insurance
- EAP
- Short Term Disability
- Life Insurance
- Education Discounts
- 401k w/ matching
- Entertainment Discounts
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, SPS supports clients with services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. SPS serves clients across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
SPS embraces the uniqueness of its employees and is committed to fair and equal treatment through a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, and/or any other status protected by applicable law.
Additional Hiring and Compliance Information
- Colorado only: applications are accepted for an expected minimum of 5 days from the date the posting is live; the posting may remain open longer.
- Applicants may not use AI tools or any other form of real-time assistance during interviews. SPS may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role.
- SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. Requests may be made at any time.
- Privacy policy: Data Privacy Statement.
- By submitting an application, applicants certify the information is true and complete and confirm they have not knowingly withheld information that could affect hiring consideration.
