IT Support Associate II

Amazon.com Services LLC invites you to join their Renton, WA on-site IT team as an IT Support Associate II. This role centers on imaging, deployment, and lifecycle management of end-user equipment within a corporate warehouse environment. You’ll handle daily operations and contribute to projects that enhance operational efficiency and service quality. The position also comes with a benefits package designed to support employees and their families.

Benefits

• Employee Assistance Program (EAP)
• Mental health support
• Medical Advice Line
• 401(k) matching

Responsibilities

• Support day-to-day IT imaging tasks, including imaging, troubleshooting, data destruction, repair, and related activities
• Assist and collaborate on IT projects tied to imaging, deployment, and lifecycle management of end-user devices
• Maintain technical documentation, including standard operating procedures and knowledge base articles
• Provide escalation support for challenging technical problems
• Contribute to the development and implementation of technical solutions to improve operational efficiency and service quality

Requirements

• 1+ years of corporate setting Windows, macOS, or Linux operating system support experience
• High school diploma or equivalent
• Experience troubleshooting integrated and interdependent computer systems

Technologies

• Windows, MacOS, Linux (Red Hat)
• AWS
• CompTIA A+, CompTIA Network+
• Cisco/CCNA
• Microsoft hardware installation

Physical requirements

• Ability to stand and walk for 8 to 10 hours per shift
• Must be able to bend and lift equipment up to 49 lbs throughout the shift