Database Support

Database Support Jobs

2 jobs found

Today

IT Technical Support Analyst 1-3

Nunez Community College Baton Rouge, LA

Baton Rouge, LA

Today

Full time Application Support Database Support Help Desk Support

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Job Description

Nunez Community College is hiring an IT Technical Support Analyst to support LSBN operating systems and software applications in an onsite role in Baton Rouge, Louisiana. In this position, you will carry out complex technical work across databases, computer operating systems, and vendor-supplied applications, including design, installation, configuration, maintenance, and troubleshooting.

Role Overview

Execute complex tasks related to the design, development, installation, configuration, maintenance, and troubleshooting of LSBN operating systems and software applications.
Support strategies to maintain, monitor, and troubleshoot a range of computer systems and databases.
Provide specialized database and application environment support, including establishment of database standards and policies.

Core Responsibilities

Perform complex work involving the design, development, installation, migration, modification, troubleshooting, testing, and maintenance of database management system (DBMS) software.
Provide specialized support for applications staff by managing the database environment and supporting database standards and policies set by management.
Handle technical support activities that may include end user support, networking support, database infrastructure support, and applications support.
Configure and troubleshoot hardware and/or software using standardized and non-standardized procedures.
Assist with complex operating system and vendor-supplied application tasks, including design, development, installation, customization, testing, maintenance, documentation, and troubleshooting.
Information Technology Technical Support Analyst 1 supports as an assistant to Analysts 2 and 3 and is an entry-level role.
Information Technology Technical Support Analyst 2 performs advanced, more independent work, including case work requiring effectiveness, timeliness, accuracy, and sound judgment.
Information Technology Technical Support Analyst 3 is a highly responsible advanced technical support role with increased independence, effectiveness, timeliness, accuracy, and sound judgment.

Technologies

Database management system (DBMS)
Computer operating systems
Vendor-supplied software applications

Minimum Qualifications

Three years of experience in information technology; OR
Six years of full-time work experience in any field plus one year of experience in information technology; OR
An associate's degree in information technology plus one year of information technology experience; OR
A bachelor’s degree plus one year of information technology experience.
A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.
Experience substitution: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience toward the six years of full-time work experience in any field.
Experience substitution maximum: Up to 120 semester hours may substitute for up to four years of experience in any field.
A certification in an approved area may substitute for education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Additional Details

Appointment type: Probational, up to 24 months
Career progression: This position may be filled as an IT Technical Support Analyst 1, 2, or 3
Compensation: Salary will be determined based on qualifications and experience
Accessibility: Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities

Competencies

Accepting Direction
Communicating Effectively
Demonstrating Innovation
Displaying Professionalism
Driving Results
Leveraging Technology
Managing Systems
Solving Problems
Testing and Troubleshooting
Using Data

How to Apply

No Civil Service test score is required for this vacancy.
Use the Apply link above to complete an electronic application, which may be used for this vacancy and future job opportunities.
Check the status of your application to track your progress through the recruitment process.
Resumes will not be accepted in lieu of completed education and experience sections on the application; incomplete applications may be rejected.

Contact for This Vacancy

Kris Major, Louisiana State Board of Nursing
majork@lsbn.state.la.us
337-945-7766

The official job specifications for this role, as defined by State Civil Service, can be found in the vacancy materials.

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Today

IT Technical Support Analyst 1-3 (CPG)

Grambling State University Baton Rouge, LA

Baton Rouge, LA

Today

Full time Application Support Computer Skills Database Support

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Job Description

Join Grambling State University in Baton Rouge, LA to support complex database and operating system environments for applications teams.

Responsibilities

Perform complex work across the design, development, installation, migration, modification, troubleshooting, testing, and maintenance of database management system (DBMS) software.
Provide specialized support for applications staff by managing the database environment and establishing database standards and policies.
Handle a range of technical support activities, such as end user support, networking support, database infrastructure support, and applications support.
Configure and troubleshoot hardware and/or software using both standardized and non-standardized procedures.
Support computer operating systems and vendor-supplied software applications through configuration, design, development, installation, customization, testing, maintenance, documentation, and troubleshooting.
Support delivery by role level:
- Analyst 1 (entry level): serves as assistant to Analyst 2 and 3.
- Analyst 2 (experienced): performs advanced duties and case work with greater independence, effectiveness, timeliness, accuracy, and judgment.
- Analyst 3 (advanced): performs at a highly responsible level with a greater level of independence, effectiveness, timeliness, accuracy, and judgment.

Requirements

Three years of experience in information technology; OR
Six years of full-time work experience in any field plus one year of experience in information technology; OR
Associate’s degree in information technology plus one year of experience in information technology; OR
Bachelor’s degree plus one year of experience in information technology.
Alternate education path: a bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field.
Certification option: a certification in an approved area may substitute for education and/or experience at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Technologies

Database management system (DBMS) software
Computer operating systems
Vendor-supplied software applications

Role Overview

Execute complex IT support tasks involving design, development, installation, configuration, maintenance, and troubleshooting of operating systems and software applications.
Assist with developing strategies to maintain, monitor, and support a range of computer systems and databases.

Position-Specific Details

Location: Baton Rouge, LA (onsite)
Appointment Type: Probational - up to 24 months
Career Progression: this position may be filled as an IT Technical Support Analyst 1, 2, or 3.
Compensation: salary determined based on qualifications and experience
Education baseline: bachelor’s degree plus one year of experience in information technology

How to Apply

No Civil Service test score is required to be considered for this vacancy.
Click the “Apply” link above and complete the electronic application (usable for this vacancy and future job opportunities).
Check the status of your application to determine where you are in the recruitment process.
Further status message information is under the Information section of the Current Job Opportunities page.
Resumes WILL NOT be accepted in lieu of completed education and experience sections on the application.
Applications may be rejected if incomplete.

For Further Information

Kris Major
Louisiana State Board of Nursing
majork@lsbn.state.la.us
337-945-7766

Experience Substitution

Every 30 semester hours earned from an accredited college or university counts as one year of experience toward the six years full-time work experience requirement in any field.
Maximum substitution: 120 semester hours, substituting for up to four years of experience in any field.

View full job page →

Database Support Jobs

IT Technical Support Analyst 1-3

IT Technical Support Analyst 1-3 (CPG)

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