Endpoint Technician II (Help Desk)
Job Description
The State of South Carolina offers a stable, service-focused IT role in Lexington County, SC (onsite), with a salary range of $60,000 to $65,000 per year. This position blends help desk leadership with hands-on endpoint support, helping keep end-user devices and key enterprise tools running smoothly while supporting security and IT inventory work.
You will supervise help desk support, troubleshoot device and application issues, and coordinate agency endpoint systems across desktops, laptops, virtual machines, and software applications. If you value structured support, clear communication, and dependable service to users, this role provides a direct way to contribute to mission-critical technology operations.
Responsibilities
- Serve as the Help Desk manager, including supervising assigned staff.
- Review and assign help desk requests based on priority and immediate Agency needs, and monitor assigned requests.
- Troubleshoot, repair, and resolve routine to complex software and device issues, and act as a technical resource for users.
- Install, configure, troubleshoot, and maintain simple to moderately complex customer hardware and software.
- Act as the Agency endpoint coordinator, serving as a liaison for desktops, laptops, virtual machines, and applications, including notification of needed replacements and upgrades.
- Assist in managing agency security tools and applications, including anti-virus, encryption, and data loss prevention.
- Provide back-up duties for assisting with the assignment and disabling of MFA tokens, Microsoft Office 365, and Mitel phone system administration.
- Assist with IT inventory management, including quarterly audits and preparing assets for disposal.
- Perform other related duties, including providing data on problematic trends and ensuring information security and assurance policies and practices are applied.
Required Qualifications
- Bachelor’s degree and experience in automated information or communication system design, installation, operation, or repair.
- Related experience may substitute for the bachelor’s degree on a year-for-year basis.
- Alternative education/experience paths: a bachelor’s degree with one year relevant experience; or an associate’s degree with three years relevant experience; or a high school diploma with five years relevant experience.
- Moderate knowledge and skill using a wide variety of applications, operating systems, protocols, and equipment in customer organizations.
- Moderate complex problem-solving and analytical skills.
- Knowledge of network services and data communications.
- Knowledge of office automation standards and microcomputer hardware and software.
- Ability to establish working relationships with users.
- Ability to present technical and non-technical reports clearly and concisely.
- Ability to communicate effectively verbally and in writing.
- Must be able to bend, stand, stoop, kneel, and lift objects up to 75 pounds.
- May be required to work outside normal hours (8:30 a.m. to 5:00 p.m.) to meet customer service needs or support scheduled or emergency maintenance.
- Must have a valid South Carolina Driver’s License and provide a 10-year MVR that complies with State and Agency Fleet guidelines.
Technologies
- Anti-virus
- Encryption
- Data loss prevention
- MFA tokens
- Microsoft Office 365
- Mitel phone system administration
- Desktops, laptops
- Virtual machines
- Applications
Benefits
- Health, dental, vision, long term disability, and life insurance for employee, spouse, and children
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- Paid Parental Leave
- State Retirement Plan and Deferred Compensation Programs
Similar Jobs
