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3 jobs found

9d ago

Helpdesk Technician

Lockheed Martin Corporation Colorado Springs, CO

Colorado Springs, CO

9d ago

$58k - $101k/yr Full time Active Directory Ansible Automation

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Job Description

Helpdesk Technician at Lockheed Martin Space in Colorado Springs, CO onsite focuses on handling trouble tickets in a classified environment, managing user accounts, applying software upgrades and cybersecurity measures, troubleshooting, and overseeing inventories and remote access portals.

Responsibilities

Process trouble tickets within a classified environment
Administer enterprise user accounts across multiple authentication servers
Deploy software upgrades to existing systems
Implement cybersecurity solutions and remediations
Troubleshoot issues and provide support across the information system
Oversee environment machine inventories and manage remote access portals

Requirements

Active DOD SECRET clearance
DOD 8140 level II requirement (current Security+ or equivalent)
Windows environment experience and Active Directory expertise
Linux background or Linux+ certification

Technologies

Red Hat Enterprise Linux
Solaris
vSphere
VirtualBox
RDP
SSH
Exceed TurboX
GitLab
Ansible
PowerShell
bash
Active Directory

Benefits

Medical
Dental
Vision
Life Insurance
Short-Term Disability
Long-Term Disability
401(k) match
Flexible Spending Accounts
EAP
Education Assistance
Parental Leave
Paid time off
Holidays

Security clearance

This position requires a government security clearance; US citizenship is required for consideration.

Clearance level

Top Secret

Expression of interest

By applying to this job, you express interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. You may be contacted for this and future openings.

Ability to work remotely

Onsite full-time work at a designated Lockheed Martin facility

Work schedules

Lockheed Martin supports a variety of alternate work schedules for added flexibility
Schedules range from standard 40 hours over five days to condensed formats
Condensed schedules provide additional time away from the office and complement paid time off benefits

Schedule for this position

9x80 schedule with every other Friday off

Pay rate

Annual base salary range is $57,500 to $101,430

Experience level

Hourly/Non-Exempt

Business unit

SPACE

Relocation available

Career area

Information Technology

Type

Full-Time

Shift

First

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1mo ago

Help Desk Support Engineer

Prescient Edge Federal Doral, FL

Doral, FL

1mo ago Closed

Full time Atlassian End User Support Git

This position is no longer accepting applications (closed Jul 15, 2026).

Job Description

Prescient Edge Federal is seeking a Help Desk Support Engineer to support a federal government client onsite in Doral, FL. In this role, you will deliver technical support and training for JIRA and GitLab, oversee SLA workflows in JIRA, and contribute to quarterly reviews aimed at improving ticketing and version control processes.

Responsibilities

Deliver technical support and training to end users of JIRA and GitLab, enabling smooth adoption and timely issue resolution.
Design and implement a formal SLA tracking workflow in JIRA, including automated alerts and escalation paths.
Prepare and submit the Quarterly Ticketing and Version Control Optimization Review to evaluate resolution performance, identify workflow bottlenecks, and propose enhancements.

Requirements

Strong ability to support JIRA, GitLab, and other IT management tools, delivering prompt issue resolution and user training; proficient in troubleshooting software issues, managing user access, and supporting cloud-based IT applications.
Strong customer-service mindset and solid documentation skills.
Proven experience resolving user access issues, troubleshooting software functionality, and providing technical training.
Experience with IT help desk ticketing systems, remote desktop support, and incident response is required.

Technologies

JIRA
GitLab

Benefits

Competitive salary with potential performance bonuses.
Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage.
Generous retirement plan with no vesting period.
Opportunities for career development, including on-the-job training, tuition reimbursement, and networking.
A respectful, supportive, and engaging work environment.

Security Clearance

U.S. citizenship and ability to obtain a security clearance.

Education

Associate’s degree.

Location

Doral, Florida (USSOUTHCOM Headquarters).

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1mo ago

Technical Support Specialist

SAIC Beale AFB, CA

Beale AFB, CA

1mo ago Closed

$80k - $120k/yr Full time Active Directory Application Support Atlassian

This position is no longer accepting applications (closed Jul 8, 2026).

Job Description

SAIC is seeking a Technical Support Specialist to provide Tier 0/1 user support, onboarding, and incident triage for CMCC operations at Beale AFB. This role blends hands-on help desk duties with hybrid remote work as part of the Site Support Team, supporting operators, engineers, and distributed node users in a mission-focused environment. The position is based in Beale AFB, CA with hybrid work options and offers a salary range of USD 80,001 to 120,000 per year.

Responsibilities

Provide Tier 0/1 support through walk-up assistance and Jira Service Management tickets for operators, engineers, and distributed node users.
Troubleshoot user level issues involving account access, MFA, permissions, workstation configuration, and CMCC application usage.
Resolve common connectivity issues (VPN, DNS, firewall prompts, profile sync, certificate issues) within Tier 0/1 scope.
Escalate issues beyond Tier 1 (environment, network, platform, or system-level faults) to the Lead FSR for routing to engineering/cyber teams.
Assist with user onboarding by initiating account creation requests, validating user access, and supporting basic system familiarization.
Maintain clear, accurate ticket documentation, including issue details, troubleshooting steps, and resolution notes.
Support classroom/testlab setup and operator orientation during training events and exercises.
Identify recurring issues and provide input for updates to SOPs, troubleshooting guides, and knowledge base articles.
Monitor ticket queues, notify leadership of aging or high-impact issues, and maintain SLA awareness.
Help maintain workstation configurations, peripherals, and local setup to ensure operator readiness.

Requirements

AA Degree in related discipline and three (3) years related experience; Or, High School and five (5) years related experience with relevant certification.
TS/SCI clearance and US citizenship.
Certifications: Security + CISSP or equivalent.
Experience delivering Tier 0/1 technical support for IT systems or mission applications.
Ability to troubleshoot common user issues across Windows/Linux clients, authentication, and basic networking.
Experience using ticketing systems (Jira Service Management or similar).
Strong customer service skills when interacting with operators and engineering personnel.
Clear, concise documentation of issues and troubleshooting actions.
Ability to work in classified environments and maintain compliance with access/security policies.

Technologies

Jira Service Management
CMCC
Confluence
GitLab
PowerShell
Bash

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