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1mo ago

IT Support Specialist

Integrated Schoolhouse, Inc Cincinnati, OH

Cincinnati, OH

1mo ago Closed

$48k - $53k/yr Full time Chromebooks Device Management End User Support

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

Integrated Schoolhouse, Inc. is seeking an IT Support Specialist to support client locations across educational and business environments. This role focuses on maintaining infrastructure systems and devices, responding to help requests, and bringing issues to resolution while keeping end users informed throughout the process.

You will manage support tickets and requests covering hardware, applications, peripherals, and data, using multiple communication channels such as Helpdesk, phone, email, text notifications, and in-person interactions. Documentation and end user satisfaction tracking are central to the work, along with building effective relationships while troubleshooting under pressure.

What you’ll do

Receive IT support requests for applications, hardware, peripherals, and data through Helpdesk, phone, email, text notification, and in person, with careful documentation of each request and tracking through resolution and end user satisfaction.
Apply strong IT problem-solving and interpersonal communication skills to address technical issues.
Maintain a calm, patient demeanor and build rapport quickly in stressful situations.
Use knowledge of common IT systems, software, hardware, peripherals, and troubleshooting methods to resolve issues.
Assist and train end users so they can solve problems and increase their self-reliance.
Work independently while managing multiple tasks and priorities, adapting quickly to changing business needs, and addressing difficult problems.
Support various locations throughout the week and help support onsite techs as needed.
Demonstrate an eagerness to learn and a growth mindset while remaining flexible and adaptable.
Use reliable transportation and drive to various clients across greater Cincinnati.

Required qualifications

4+ years of experience (4-5 years in a technology support position preferred).
B.A. or B.S. degree in a technology-related field (Associate degree in technology considered).
Experience supporting Mac, iPad, Windows, and Chromebooks.
Experience with Mobile device management systems.
Experience with Office 365 and Google admin.
Basic understanding of windows server management.
Ability to assist and train end users to solve problems and increase their self-reliance.
Ability to complete FBI and CBI Background Checks, Safe Parish Training, and Drug Screening.
Reliable work history and demonstrated ability to work independently, manage priorities, and adapt to business needs.

Helpful experience

Network switch experience (a plus, not required).

Technologies you’ll work with

Mac, iPad, Windows, Chromebooks
Mobile device management systems
Office 365, Google admin
windows server management

Role details

Location: Cincinnati, OH (hybrid)
Work model: In person and remote based on weekly needs, covering multiple clients throughout the week
Schedule: Monday to Friday
Job type: Full-time
Salary: USD 47,500 - 52,500 per year

Benefits

Dental insurance
Health insurance
Paid time off
Vision insurance

How to apply

Please submit your resume with salary history and include the requirements. Applications without this information will not be considered.

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5mo ago

Tech Support Specialist

Burlington School District Burlington, VT

Burlington, VT

5mo ago Closed

$27 - $30/hr Full time Chrome Os Chromebook Computer Skills

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

Tech Support Specialist roles at Burlington School District, onsite in Burlington, VT, provide IT support across district schools; three positions available with an hourly rate of $27-$30.

Responsibilities

Identify, diagnose, and resolve issues across hardware, network, and software components.
Manage tech support requests and IT service needs for the district's schools.
Install and upgrade devices, operating systems, and software applications.
Interact with users throughout the support lifecycle.
Administer user accounts and credential management for multiple services.
Keep inventories of software and hardware and maintain IT support documentation.
Deliver support across on-site, remote, and phone channels to several schools.
Support callers via the district help desk.
Handle warranty repair requests.
Assist students in troubleshooting issues with district-issued devices.
Collaborate with staff and students to address evolving technology requirements.
Partner with colleagues on the Tech Integration and Data Teams.
Maintain professional communication and service standards as a support representative.
Attend district computer services team meetings.
Monitor adherence to legal requirements and district policies governing technology use.
Fulfill other duties as assigned by the supervisor or designee.

Requirements

Strong communication, time-management, and organizational abilities.
Capable of working with limited supervision, with adaptability and flexibility.
Self-motivated and able to work independently.
Positive, effective, and professional customer service demeanor.
Ability to assist staff, students, community members, and colleagues with varying IT proficiency.
Proactive problem-solver who anticipates and resolves issues.
Genuine interest in supporting education.
Ability to lift and carry up to 50 pounds safely.

Technologies

Windows 10/11, macOS, Chromebooks, iPad and other mobile devices
Mobile Device Management (MDM) systems
Wired and wireless network technologies
Google Workspace (Gmail, Drive, Docs, etc.)
Display technologies including TVs, projectors, and interactive displays
Disk cloning or imaging systems

Benefits

Health benefits
Paid time off
Shift differential eligibility

Equal Opportunity Employer

Burlington School District is an Equal Opportunity Employer and is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such

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