IT Support Specialist

Integrated Schoolhouse, Inc. is seeking an IT Support Specialist to support client locations across educational and business environments. This role focuses on maintaining infrastructure systems and devices, responding to help requests, and bringing issues to resolution while keeping end users informed throughout the process.

You will manage support tickets and requests covering hardware, applications, peripherals, and data, using multiple communication channels such as Helpdesk, phone, email, text notifications, and in-person interactions. Documentation and end user satisfaction tracking are central to the work, along with building effective relationships while troubleshooting under pressure.

What you’ll do

• Receive IT support requests for applications, hardware, peripherals, and data through Helpdesk, phone, email, text notification, and in person, with careful documentation of each request and tracking through resolution and end user satisfaction.
• Apply strong IT problem-solving and interpersonal communication skills to address technical issues.
• Maintain a calm, patient demeanor and build rapport quickly in stressful situations.
• Use knowledge of common IT systems, software, hardware, peripherals, and troubleshooting methods to resolve issues.
• Assist and train end users so they can solve problems and increase their self-reliance.
• Work independently while managing multiple tasks and priorities, adapting quickly to changing business needs, and addressing difficult problems.
• Support various locations throughout the week and help support onsite techs as needed.
• Demonstrate an eagerness to learn and a growth mindset while remaining flexible and adaptable.
• Use reliable transportation and drive to various clients across greater Cincinnati.

Required qualifications

• 4+ years of experience (4-5 years in a technology support position preferred).
• B.A. or B.S. degree in a technology-related field (Associate degree in technology considered).
• Experience supporting Mac, iPad, Windows, and Chromebooks.
• Experience with Mobile device management systems.
• Experience with Office 365 and Google admin.
• Basic understanding of windows server management.
• Ability to assist and train end users to solve problems and increase their self-reliance.
• Ability to complete FBI and CBI Background Checks, Safe Parish Training, and Drug Screening.
• Reliable work history and demonstrated ability to work independently, manage priorities, and adapt to business needs.

Helpful experience

• Network switch experience (a plus, not required).

Technologies you’ll work with

• Mac, iPad, Windows, Chromebooks
• Mobile device management systems
• Office 365, Google admin
• windows server management

Role details

• Location: Cincinnati, OH (hybrid)
• Work model: In person and remote based on weekly needs, covering multiple clients throughout the week
• Schedule: Monday to Friday
• Job type: Full-time
• Salary: USD 47,500 - 52,500 per year

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

How to apply

Please submit your resume with salary history and include the requirements. Applications without this information will not be considered.