Tech Support Specialist

Tech Support Specialist roles at Burlington School District, onsite in Burlington, VT, provide IT support across district schools; three positions available with an hourly rate of $27-$30.

Responsibilities

• Identify, diagnose, and resolve issues across hardware, network, and software components.
• Manage tech support requests and IT service needs for the district's schools.
• Install and upgrade devices, operating systems, and software applications.
• Interact with users throughout the support lifecycle.
• Administer user accounts and credential management for multiple services.
• Keep inventories of software and hardware and maintain IT support documentation.
• Deliver support across on-site, remote, and phone channels to several schools.
• Support callers via the district help desk.
• Handle warranty repair requests.
• Assist students in troubleshooting issues with district-issued devices.
• Collaborate with staff and students to address evolving technology requirements.
• Partner with colleagues on the Tech Integration and Data Teams.
• Maintain professional communication and service standards as a support representative.
• Attend district computer services team meetings.
• Monitor adherence to legal requirements and district policies governing technology use.
• Fulfill other duties as assigned by the supervisor or designee.

Requirements

• Strong communication, time-management, and organizational abilities.
• Capable of working with limited supervision, with adaptability and flexibility.
• Self-motivated and able to work independently.
• Positive, effective, and professional customer service demeanor.
• Ability to assist staff, students, community members, and colleagues with varying IT proficiency.
• Proactive problem-solver who anticipates and resolves issues.
• Genuine interest in supporting education.
• Ability to lift and carry up to 50 pounds safely.

Technologies

• Windows 10/11, macOS, Chromebooks, iPad and other mobile devices
• Mobile Device Management (MDM) systems
• Wired and wireless network technologies
• Google Workspace (Gmail, Drive, Docs, etc.)
• Display technologies including TVs, projectors, and interactive displays
• Disk cloning or imaging systems

Benefits

• Health benefits
• Paid time off
• Shift differential eligibility

Equal Opportunity Employer

Burlington School District is an Equal Opportunity Employer and is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such