Burlington, VT

Support Jobs in Burlington, VT

3 jobs found

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2d ago

Technical Support Specialist

University of Vermont Burlington, VT

Burlington, VT

2d ago

$25 - $27/hr Part time Admissions Application Support Data Support

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Job Description

Culture and benefits

The University of Vermont describes itself as a welcoming, educationally purposeful community committed to inclusivity, intellectual diversity, and global perspectives. The environment emphasizes accountable leadership, effective problem solving, and clear communication, with a sustained commitment to learning and ethical conduct. This role offers hybrid work options and is part of the UVMSU union, supporting collaborative efforts across the Admissions teams.

About the role

Provide technical and data management support for the Banner student information system used by the Graduate and Undergraduate Admissions Offices. Responsibilities include maintaining data integrity, provisioning data to internal and external units, loading data into Slate and Banner, testing updates and web forms, training staff, and overseeing communications and applications for deferred admission.

Responsibilities

Perform technical and data management support of the Banner SIS for the Admissions Offices.
Provide oversight of data integrity.
Provision data to internal and external units.
Electronically load data into Slate and Banner databases.
Test Banner updates and web forms.
Coordinate and provide training to staff members in the Banner SIS.
Manage communications and applications for students who defer admission.

Requirements

Associate’s degree with one to two years of experience in data management, including relational databases, spreadsheets, and file transfer protocol.
Effective interpersonal and organizational skills.
Familiarity with the concepts of an electronic calendar and e-mail.
Data entry skills.

Technologies

Banner, Slate

Desirable qualifications

Knowledge of the Banner SIS is highly desirable.
Familiarity with relational databases is highly desirable.
College admissions experience is highly desirable.

Pay and scheduling details

Anticipated pay range: $25 per hour to $27 per hour.
Location: Burlington, Vermont, hybrid.
Job type: Part time (0.75 FTE).
Background check required.
Probationary period may be required.
Union: UVMSU.
Open date: 07/23/2026
Open until filled: Yes
FLSA: Non-Exempt

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18d ago

Customer Service Specialist - OEM Parts & Technical Support

CEO Inc. Burlington, VT

Burlington, VT

18d ago

$32 - $36/hr Full time Customer Service Inventory Management Microsoft Excel

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Job Description

Salary: $32.00 - $36.00 per hour

Position Overview

We are seeking a customer focused professional to act as the primary contact for customers seeking OEM replacement parts and technical support. This role collaborates closely with internal engineering, operations, warehouse, and logistics teams to ensure precise order processing, timely communication, and an exceptional customer experience.

Key Responsibilities

Serve as the main point of contact for customers requesting OEM replacement parts, delivering outstanding service via phone and email.
Foster and maintain strong customer relationships through professionalism, empathy, responsiveness, and a proactive problem-solving approach.
Assist customers in identifying replacement part numbers, compatible or alternative components, available accessories, product documentation, inventory status, pricing, and lead times.
Coordinate with engineering, operations, warehouse, production, and logistics teams to fulfill orders and resolve customer issues.
Process inquiries, quotes, and orders accurately while ensuring all customer requirements are met.
Handle multiple requests concurrently while navigating various internal systems and databases.
Assess customer requests and decide on customized solutions, substitutions, and order specifications.
Monitor open orders and requests to ensure timely follow-up and resolution.
Maintain up-to-date knowledge of product offerings, configurations, replacement components, and new product updates.
Support backlog management by tracking daily workflow, prioritizing requests, and helping meet service level expectations.
Contribute to continuous improvement initiatives by identifying ways to enhance processes, customer experience, and operational efficiency.
Provide support for global customer service initiatives as business needs require.

Qualifications

Associate's or Bachelor's degree preferred, or an equivalent combination of education and 3 to 5 years of relevant customer service experience.
Experience supporting customers in a technical, manufacturing, industrial equipment, machinery, or OEM parts environment is highly preferred.
Proven experience delivering customer support via phone and email in a high-volume environment.
Strong analytical and problem-solving skills with the ability to make sound decisions independently.
Comfortable handling multiple priorities while maintaining accuracy and attention to detail.
Excellent interpersonal, verbal, and written communication skills.
Strong customer service mindset with the ability to build trust and long-term relationships.
Self-motivated and able to work independently in a fast-paced environment.
Proficient with Microsoft Office applications, including Outlook, Excel, Word, and Power BI.
Experience using ERP and CRM systems is preferred.
Knowledge of manufacturing processes, industrial equipment, or custom-engineered products is considered a strong asset.
Must be flexible to support varying work schedules, including occasional after-hours or weekend coverage when business needs require.

Ideal Candidate

The ideal candidate thrives in a fast-paced manufacturing environment and enjoys resolving customer challenges. They are analytical, decisive, highly organized, and comfortable balancing multiple priorities while delivering exceptional customer service. Experience supporting customized products or engineered solutions, along with the ability to collaborate across multiple internal departments, will contribute to success in this role.

Pay and Benefits

Pay: $32.00 - $36.00 per hour

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Location and Schedule

Location: Burlington, VT 05401

Work Location: In person

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2mo ago

Tech Support Specialist

Burlington School District Burlington, VT

Burlington, VT

2mo ago Closed

$27 - $30/hr Full time Chrome Os Chromebook Computer Skills

This position is no longer accepting applications (closed Jun 22, 2026).

Job Description

Tech Support Specialist roles at Burlington School District, onsite in Burlington, VT, provide IT support across district schools; three positions available with an hourly rate of $27-$30.

Responsibilities

Identify, diagnose, and resolve issues across hardware, network, and software components.
Manage tech support requests and IT service needs for the district's schools.
Install and upgrade devices, operating systems, and software applications.
Interact with users throughout the support lifecycle.
Administer user accounts and credential management for multiple services.
Keep inventories of software and hardware and maintain IT support documentation.
Deliver support across on-site, remote, and phone channels to several schools.
Support callers via the district help desk.
Handle warranty repair requests.
Assist students in troubleshooting issues with district-issued devices.
Collaborate with staff and students to address evolving technology requirements.
Partner with colleagues on the Tech Integration and Data Teams.
Maintain professional communication and service standards as a support representative.
Attend district computer services team meetings.
Monitor adherence to legal requirements and district policies governing technology use.
Fulfill other duties as assigned by the supervisor or designee.

Requirements

Strong communication, time-management, and organizational abilities.
Capable of working with limited supervision, with adaptability and flexibility.
Self-motivated and able to work independently.
Positive, effective, and professional customer service demeanor.
Ability to assist staff, students, community members, and colleagues with varying IT proficiency.
Proactive problem-solver who anticipates and resolves issues.
Genuine interest in supporting education.
Ability to lift and carry up to 50 pounds safely.

Technologies

Windows 10/11, macOS, Chromebooks, iPad and other mobile devices
Mobile Device Management (MDM) systems
Wired and wireless network technologies
Google Workspace (Gmail, Drive, Docs, etc.)
Display technologies including TVs, projectors, and interactive displays
Disk cloning or imaging systems

Benefits

Health benefits
Paid time off
Shift differential eligibility

Equal Opportunity Employer

Burlington School District is an Equal Opportunity Employer and is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, gender, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such

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Support Jobs in Burlington, VT

Technical Support Specialist

Customer Service Specialist - OEM Parts & Technical Support

Tech Support Specialist

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