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It Asset Tracking Support Jobs

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Today

Inventory / Help Desk Technology Support Specialist II

GTS Technology Solutions Austin, TX

Austin, TX

Today

$21+/hr Contract Asset Management End User Support Hardware Support

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Job Description

GTS Technology Solutions is seeking an Inventory / Help Desk Technology Support Specialist II for an onsite, contract-to-hire opportunity in West/Southwest Austin (78746). This role supports a public-sector customer by combining technology asset and inventory management with Tier 1 help desk support across Apple and Windows environments.

In this position, you will maintain accurate records for equipment and supplies, coordinate parts of the equipment lifecycle, and assist end users through incoming calls, tickets, and work orders. You will also help with onboarding and offboarding by issuing and collecting devices, documenting work in the help desk system, and supporting warranty and repair coordination as needed.

Key Responsibilities

Track technology inventory and maintain accurate records for equipment, devices, and supplies.
Monitor and control movement, assignment, return, and lifecycle of technology assets.
Compile inventory reports and assist with forecasting future technology inventory requirements.
Maintain accurate asset information within inventory and asset management systems.
Support fee management processes related to technology equipment when needed.
Provide Tier 1 help desk support by responding to calls, tickets, and work orders.
Route or escalate technical issues to appropriate support resources when additional assistance is required.
Issue and collect technology equipment as part of employee onboarding and offboarding.
Facilitate equipment repairs and help coordinate manufacturer or vendor warranty claims.
Support loss mitigation processes and follow established asset-control procedures.
Identify inventory or operational trends and share information with management about potential process improvements.
Document work orders, troubleshooting steps, resolutions, technical procedures, and accumulated knowledge in the help desk system.
Maintain confidentiality of sensitive organizational and user information.
Collaborate with other technology team members to complete tasks and projects with initiative and coordination.
Maintain and expand the technical knowledge and skills necessary for effective performance.
Perform other related duties as assigned.

Required Qualifications

Criminal background fingerprint check required upon hire.
Must be authorized to work in the United States full-time, ongoing, without employer sponsorship now or in the future.
2–5 years of experience working with technology asset management systems, spreadsheets, and/or inventory management.
Experience supporting devices operating on macOS, iOS/iPadOS, and Microsoft Windows.
Experience providing Tier 1 help desk or end-user technical support.
High school diploma or GED.
Proficiency with common business and productivity applications.
Ability to provide Tier 1 technical support to end users.
Valid Class C driver’s license required, along with a current three-year driving record.
If relocating to Texas, ability to obtain a Texas driver’s license within the required timeframe after establishing residency.
Ability to lift and move approximately 15–45 pounds, including computers and other technology equipment.

Tools and Technologies

macOS, iOS/iPadOS, and Microsoft Windows
iPads, macOS computers (Mac computers), PCs
Microsoft Office and spreadsheets
Asset management systems
Help desk and ticketing systems

Schedule, Location, and Pay

Location: West/Southwest Austin (78746), onsite
Engagement type: 3-month contract-to-hire
Schedule: Monday–Friday, generally 7:30 AM–4:30 PM (1-hour unpaid lunch break)
Pay rate during contract phase: $21.00/hour
Pay: $21.00 per hour
Work location: in person

Benefits

Dental insurance
Flexible spending account
Health insurance
Paid time off
Retirement plan
Vision insurance

Working Conditions

Regular use of computers, tablets, printers, and other technology equipment.
Ability to configure and operate iPads, PCs, Macs, printers, and related office or end-user technology.
Repetitive hand motions and prolonged computer use.
Regular interaction with technology inventory and equipment.
Local travel between customer locations may be required.

Application Screening

Do you have experience using an asset management or inventory tracking system to assign, track, and maintain technology equipment records? (Yes/No)
Do you have experience using Excel or similar spreadsheet software to maintain, reconcile, or report on technology inventory? (Yes/No)

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2d ago

IT Asset Manager / Technical Support

GSK Solutions Inc Little Rock, AR

Little Rock, AR

2d ago

$20 - $25/hr Full time Active Directory Asset Lifecycle Management Asset Management

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Job Description

GSK Solutions Inc is seeking an onsite IT Asset Manager / Technical Support professional in Little Rock, AR to manage IT hardware and software assets and provide hands-on field and helpdesk support across multiple locations. The role combines asset lifecycle ownership with practical troubleshooting for end users.

Key Responsibilities

Manage the full lifecycle of IT hardware and software assets from acquisition through maintenance, refresh, and secure decommissioning.
Maintain accurate inventory within IT Asset Management databases, including AMDB and CMDB environments.
Monitor software license utilization, process license requests, support compliance efforts, and address vendor audit requirements.
Support software and hardware procurement activities, including renewals, contracts, and vendor relationships.
Define and enforce IT Asset Management policies, approval processes, and asset tracking procedures.
Manage IT support tickets and maintain accurate technical documentation and system configuration records.
Produce reports on asset utilization, operational costs, compliance risks, and hardware or software lifecycle needs.
Provide end-user support for desktops, laptops, and mobile devices.
Troubleshoot Windows, iOS, and Android devices in office and field settings.
Deliver hands-on technical support for imaging, LAN connectivity, hardware, software, and endpoint issues.
Serve as a field technology resource and provide technical assistance across multiple locations.
Collaborate with IT teams to resolve hardware, software, connectivity, and end-user issues.
Maintain thorough documentation of assets, configurations, support actions, and resolutions.
Provide exceptional customer service and communicate clearly with technical and non-technical users.
Work independently in field environments while maintaining communication with the broader IT team.

Required Experience

3+ years of experience in IT Asset Management.
3+ years administering ITSM or ITAM tools.
3+ years of helpdesk or field technician support experience.
3+ years supporting end-user hardware including laptops, desktops, and mobile devices.
3+ years of software installation and maintenance experience.

Skills and Technical Focus

Strong understanding of IT asset lifecycle management.
Strong customer service and user support skills.
Excellent written and verbal communication skills, including the ability to explain technical concepts to technical and non-technical audiences.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to work independently and take ownership of assigned responsibilities.

Technologies

Windows 11
Active Directory
IT Asset Management and IT Service Management
AMDB / CMDB
Software Asset Management and Hardware Asset Management
iOS and Android Device Management
Network monitoring and discovery tools
Antivirus and endpoint security tools
Remote Monitoring and Management tools
Software installation and maintenance
Hardware troubleshooting
LAN connectivity troubleshooting

Preferred Qualifications

CompTIA A+, CSAM, CHAMP, ITIL v4, or similar certification.
Experience with Freshservice ITSM/ITAM.
Experience with NinjaOne RMM.
Google Workspace administration experience.
Experience supporting government or conservation-related organizations.
Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.

Travel and Work Requirements

Fully onsite role, five days per week.
Local candidates required.
Regular statewide travel to multiple field offices is required, averaging approximately two days per week.
Travel may be conducted independently or with other IT personnel.
Valid driver’s license and proof of insurance required.
Must be comfortable providing hands-on technical support in field locations and working independently in a field environment.

Role Details

Location: Little Rock, AR (onsite)
Duration: 9 months
Interview Type: Onsite
Pay: $20.00 - $25.00 per hour
Work Location: In person

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13d ago

Help Desk Lead

Booz Allen Hamilton Doral, FL

Doral, FL

13d ago

$87k - $198k/yr Full time Manager Cloud Help Desk Support

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Job Description

Lead and elevate IT help desk support across cloud-based and on-premises environments while ensuring SLA compliance and team performance.

Provide in-depth support and lead problem solving and implementation efforts for assigned technology products or applications
Apply advanced principles, theories, and concepts; contribute to development of new approaches
Resolve unusually complex problems and deliver highly innovative solutions
Operate with substantial latitude for unreviewed actions and decisions
Mentor and supervise employees across company and technical competencies
Lead and manage a technical help desk team to maintain high-quality IT support services
Implement IT support workflows
Ensure Service Level Agreement (SLA) compliance for cloud-based and on-premises environments

Requirements

5+ years of experience in IT service management
Experience with remote desktop management, enterprise device provisioning, and IT asset tracking
Experience applying ITIL service management principles
Experience with troubleshooting methodologies
Ticketing system administration experience using tools such as JIRA and ServiceNow
Experience managing a help desk team, implementing IT support workflows, and ensuring SLA compliance
Ability to lead and manage a technical help desk team focused on cloud-based and on-premises support quality
TS/SCI clearance
Bachelor’s degree

Technologies

Remote desktop management
Enterprise device provisioning
IT asset tracking
ITIL
JIRA
ServiceNow

Nice if you have

Excellent customer service, team leadership, and incident resolution skills
Master’s degree
ITIL Foundation
Microsoft Certified: Modern Desktop Administrator Associate
CompTIA A+

Clearance

Selected applicants will be subject to a security investigation
Applicants may need to meet eligibility requirements for access to classified information
TS/SCI clearance is required

Benefits

Health, life, disability, financial, and retirement benefits
Paid leave
Professional development
Tuition assistance
Work-life programs
Dependent care
Recognition awards program
Full-time and part-time employees working at least 20 hours per week on a regular basis are eligible to participate in Booz Allen’s benefit programs
Individuals that do not meet the threshold are eligible for select offerings, not inclusive of health benefits

Compensation

Projected compensation range: $86,800.00 to $198,000.00 (annualized USD)
Salary is determined by location and the individual’s combination of education, knowledge, skills, competencies, and experience, plus contract-specific affordability and organizational requirements
This posting will close within 90 days from the posting date

Identity verification and interview policy

During hiring, an identity verification process will be used that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud
You are expected to be on camera during interviews and assessments
Company reserves the right to take your picture to verify identity and prevent fraud
Use of AI or other tools to assist with responses during interviews (in-person or virtual) is prohibited unless permission is explicitly provided

Work model

Onsite: work primarily performed at a Booz Allen office or customer facility where employees collaborate directly with colleagues and customers

Location

Doral, FL (onsite)

Commitment to non-discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law

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