Inventory / Help Desk Technology Support Specialist II

GTS Technology Solutions is seeking an Inventory / Help Desk Technology Support Specialist II for an onsite, contract-to-hire opportunity in West/Southwest Austin (78746). This role supports a public-sector customer by combining technology asset and inventory management with Tier 1 help desk support across Apple and Windows environments.

In this position, you will maintain accurate records for equipment and supplies, coordinate parts of the equipment lifecycle, and assist end users through incoming calls, tickets, and work orders. You will also help with onboarding and offboarding by issuing and collecting devices, documenting work in the help desk system, and supporting warranty and repair coordination as needed.

Key Responsibilities

• Track technology inventory and maintain accurate records for equipment, devices, and supplies.
• Monitor and control movement, assignment, return, and lifecycle of technology assets.
• Compile inventory reports and assist with forecasting future technology inventory requirements.
• Maintain accurate asset information within inventory and asset management systems.
• Support fee management processes related to technology equipment when needed.
• Provide Tier 1 help desk support by responding to calls, tickets, and work orders.
• Route or escalate technical issues to appropriate support resources when additional assistance is required.
• Issue and collect technology equipment as part of employee onboarding and offboarding.
• Facilitate equipment repairs and help coordinate manufacturer or vendor warranty claims.
• Support loss mitigation processes and follow established asset-control procedures.
• Identify inventory or operational trends and share information with management about potential process improvements.
• Document work orders, troubleshooting steps, resolutions, technical procedures, and accumulated knowledge in the help desk system.
• Maintain confidentiality of sensitive organizational and user information.
• Collaborate with other technology team members to complete tasks and projects with initiative and coordination.
• Maintain and expand the technical knowledge and skills necessary for effective performance.
• Perform other related duties as assigned.

Required Qualifications

• Criminal background fingerprint check required upon hire.
• Must be authorized to work in the United States full-time, ongoing, without employer sponsorship now or in the future.
• 2–5 years of experience working with technology asset management systems, spreadsheets, and/or inventory management.
• Experience supporting devices operating on macOS, iOS/iPadOS, and Microsoft Windows.
• Experience providing Tier 1 help desk or end-user technical support.
• High school diploma or GED.
• Proficiency with common business and productivity applications.
• Ability to provide Tier 1 technical support to end users.
• Valid Class C driver’s license required, along with a current three-year driving record.
• If relocating to Texas, ability to obtain a Texas driver’s license within the required timeframe after establishing residency.
• Ability to lift and move approximately 15–45 pounds, including computers and other technology equipment.

Tools and Technologies

• macOS, iOS/iPadOS, and Microsoft Windows
• iPads, macOS computers (Mac computers), PCs
• Microsoft Office and spreadsheets
• Asset management systems
• Help desk and ticketing systems

Schedule, Location, and Pay

• Location: West/Southwest Austin (78746), onsite
• Engagement type: 3-month contract-to-hire
• Schedule: Monday–Friday, generally 7:30 AM–4:30 PM (1-hour unpaid lunch break)
• Pay rate during contract phase: $21.00/hour
• Pay: $21.00 per hour
• Work location: in person

Benefits

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Working Conditions

• Regular use of computers, tablets, printers, and other technology equipment.
• Ability to configure and operate iPads, PCs, Macs, printers, and related office or end-user technology.
• Repetitive hand motions and prolonged computer use.
• Regular interaction with technology inventory and equipment.
• Local travel between customer locations may be required.

Application Screening

• Do you have experience using an asset management or inventory tracking system to assign, track, and maintain technology equipment records? (Yes/No)
• Do you have experience using Excel or similar spreadsheet software to maintain, reconcile, or report on technology inventory? (Yes/No)