Field Technical Support Representative

HP is hiring a Field Technical Support Representative to deliver on-site technical assistance across Central Pennsylvania. If you enjoy troubleshooting PCs and printers while supporting customers in real time, this role offers a full-time schedule, structured support processes, and a benefits package designed to support your health and family needs.

Location: Pennsylvania (onsite)
Schedule: Full time
Shift: Shift 1, 0% premium (United States of America)
Travel: 50%
Pay: USD 22 - 26 per hourly

What you’ll do

• Maintain high customer satisfaction by clarifying customer needs and confirming they are met.
• Handle customer-relation issues promptly and escalate problems using established procedures.
• Deliver software service and post-sales support for local accounts on standard systems.
• Answer questions related to service, products, technical topics, and customer relations.
• Complete routine to moderately complex assignments that require technical problem resolution and independent judgment.

What you bring

• Existing field technical support knowledge and skills for PCs and Printers.
• Experienced understanding of both general and technical aspects of supporting customers servicing HP laptops, desktops, and printers.
• Ability to allocate your time efficiently.
• Ability to work with general instructions on all work.
• Knowledge and experience supporting HP products, PCs, and printers.
• Thorough knowledge of organization and policies.
• Comprehensive business, technical, or functional knowledge plus basic project management skills, with strong communication and analytical problem-solving.
• Ability to build and maintain ongoing relationships with customers, peers, and support partners.
• Ability to perform effectively in high-pressure situations.
• 50% travel required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off including 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off (US benefits overview)

Education

Minimum Vocational/Diploma/Associate Degree (technical field) equivalent