Technical Support Representative 2

Overview

Dexcom is a global leader in continuous glucose monitoring (CGM) and a pioneer in the health technology space. What began as a small company with a bold vision has become a driving force in diabetes care, delivering insights that support better health outcomes. Our mission now extends beyond diabetes to empower individuals to actively manage their health through personalized, actionable information. We are committed to advancing biosensing technology and related experiences to improve health on a global scale. Our team spans thousands of dedicated professionals worldwide, united by a focus on earning customer trust through listening, integrity, and dependable service.

Location

San Diego, California

What you'll do

• Act as the primary contact for patients and medical professionals across technical and service inquiries, assist with patient support issues, and collaborate with Quality Assurance to ensure high customer satisfaction.
• Handle patient inquiries and complaints by phone and email, provide troubleshooting tips and clear instructions, review and discuss data with patients, and may train patients by phone.
• Collaborate with other departments as needed.
• Maintain and promote high quality technical support standards within the department and resolve hardware and software issues.
• Use and maintain software and databases, document patient and product information, arrange replacements or samples, and perform patient follow-up per department standards.
• Participate in new product training when launches occur.
• Comply with all elements of the Quality System, regulatory requirements, and patient confidentiality and privacy as described for the position.
• May assist in training new Technical Support Representatives if requested.
• Perform other duties as assigned.

What makes you successful

• Ability to work a flexible rotating schedule including evenings, holidays, and weekends; overtime may be required.
• Ability to work independently with minimal supervision and as a team player across departments.
• Excellent customer service skills with consistently positive feedback.
• Strong verbal and written communication, including listening skills, with the ability to convey information accurately in person, by phone, and through email.
• Capacity to retain detailed information.
• Proven ability to manage multiple priorities in a fast-paced environment with accuracy and attention to detail.
• Ability to solve problems across a diverse scope and varying levels of complexity.

Experience and Education

Typically requires 2 to 4 years of related experience and a high school diploma, certificate, or equivalent.

Compensation

Salary: $24.90 - $37.30

Equal Opportunity Employer

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at [email protected].

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at [email protected].