Job Overview
University Information Technology (UIT) is seeking a full-time, benefited Help Desk professional to join the team. Until further notice, this position is eligible for hybrid or on-site work within the state of Utah. On-site training and occasional on-site work are required. Work location and schedule may change based on operational needs.
Employees who telecommute are responsible for setting up the necessary work capabilities at the telecommute location and signing the University of Utah Telecommuting Agreement. This includes space, telephone, printing, networking and/or internet capabilities. The employee is also responsible for transportation and related expenses for on-site work.
UIT, the University of Utah’s central IT service provider, reports to the U’s Chief Information Officer and supports shared IT services including the wired and wireless network, the Campus Information Services (CIS) portal, UMail, telephone and online collaboration, digital learning technologies, information security, software licensing, and other IT systems and services.
Schedule and Location
Location: Campus (Salt Lake City, UT)
Standard Hours: 40 hours per week
Shift: Day
Work Schedule: 10am to 7pm, Tuesday through Saturday. Off Sunday and Monday.
What You’ll Do
The IT Support/Help Desk Technician I provides first-level technical support to students, faculty, staff, and other users. This role is the primary point of contact for hardware, software, account access, security, and network-related issues.
- Troubleshoot and resolve technical problems using knowledge base articles and standard support procedures
- Escalate complex issues to specialized support teams when necessary
- Accurately document all incidents, service requests, and resolutions to support high-quality customer service and operational effectiveness
This position reports directly to the UIT Help Desk manager.
This job description is not intended to list every duty, responsibility, or qualification required of employees assigned to the role.
Qualifications
Job Code: S34131
Grade: S13
Minimum Qualifications:
- Equivalency statement: 1 year of higher education may be substituted for 1 year of directly related work experience (example: bachelor’s degree = 4 years of directly related work experience)
- IT Support / Help Desk Technician I: Requires little to no related experience
Preferences: Type Benefited Staff
Additional Information
- This position may require successful completion of a criminal background check and/or drug screen.
- The University values candidates with experience working in settings with students and a strong commitment to improving access to higher education.
- Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
- Reasonable accommodations are available in the application process for individuals with disabilities.
Benefits and Retirement
The University of Utah participates with Utah Retirement Systems (URS). Eligible new hires with prior URS service may elect to enroll in URS if the election is made before becoming eligible for retirement (usually the first day of work). Individuals who previously retired and receive monthly retirement benefits from URS are subject to URS post-retirement rules and restrictions.
For information, contact Human Resources at (801) 581-7447.
Pay, Posting Details, and Application Notes
- Pay Rate Range: $17.00/hour
- Open Date: 10/09/2026
- Close Date: 10/16/2026
- Priority Review Date: Note: Posting may close at any time
- Requisition Number: PRN46437B
- Working Title: IT Support / Help Desk Tech I
- Career Progression Track: S00
- Track Level: S1 - Entry Level Support
- FLSA Code: Nonexempt
- Patient Sensitive Job Code: No
- Full Time or Part Time: Full Time
- Recruitment Type: External Posting
The University of Utah is consistent with state and federal law and does not discriminate based on race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. It also does not discriminate on the basis of sex in the education program or activity as required by Title IX and 34 CFR part 106.
To request a reasonable accommodation for a disability, or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information is available on the University of Utah Non-Discrimination page. Online reports may be submitted at https://oeo.utah.edu.
For public safety report information, see https://publicsafety.utah.edu/safetyreport/. A paper copy can be obtained by request from the Department of Public Safety at 1658 East 500 South.
As per University of Utah policy 5-108 (Transfer of Benefits Eligible Staff Members), a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
