IT Help Desk

Guardian is seeking an entry-level IT Help Desk professional to support the day-to-day technology needs of the Jacksonville office. In this hybrid role, you will be the primary on-site contact for IT issues and work closely with the broader IT team to keep employees productive.

Based in Jacksonville, FL 32216, this position supports end users across departments by troubleshooting hardware, software, and network concerns, coordinating requests through phone, email, and ticketing systems, and documenting each interaction. If you enjoy hands-on technical support and clear communication with non-technical users, this role provides a path to build experience in Information Technology.

Role responsibilities

• Act as the first point of contact for IT-related inquiries and issues across the organization.
• Deliver technical support to resolve computer hardware, software, and network problems for employees in all departments.
• Handle incoming and outgoing requests by phone, email, and ticketing systems, troubleshooting technical issues as they arise.
• Document support interactions and escalate complex problems when needed.
• Assist with setting up equipment for new employees.
• Support system administration, maintain IT inventory, and create technical documentation.
• Provide training on common applications and help users get up to speed.
• Coordinate with outside vendors for updates or to help resolve ongoing issues.
• Support IT team efforts on ongoing projects.

What you bring

• High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Prior experience in IT support, technical troubleshooting, customer service, or general office experience.
• Basic understanding of computer hardware, software, operating systems, and networking fundamentals.
• Basic knowledge of computer setup, installation, configuration, and maintenance.
• Ability to troubleshoot common issues including hardware malfunctions, software errors, connectivity problems, and user access issues.
• Strong problem-solving and analytical skills to identify issues and determine appropriate solutions.
• Excellent written and verbal communication, including the ability to explain technical concepts to non-technical users.
• Strong organizational skills, attention to detail, and the ability to prioritize and manage multiple support requests.
• Ability to maintain confidentiality and handle sensitive company information in line with IT security policies.
• Willingness to learn new technologies, systems, and troubleshooting techniques.
• Demonstrated reliability, adaptability, professionalism, and strong interest in developing a career in Information Technology.

Work location and schedule

• Work location: Hybrid remote in Jacksonville, FL 32216
• Expected hours: 40.0 per week

Pay

• From: $20.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance