Technical Support Engineer

The Technical Support Engineer role at Energy Maintenance Technologies Ltd is based onsite in Winter Springs, FL, bridging customers, sales, product engineering, and EMT’s technical service offering for test and measurement instrumentation.

Key Responsibilities

• Serve as the first point of contact for product-related technical enquiries, troubleshooting, and support requests from internal teams, distributors, and end users.
• Provide timely, professional technical assistance by investigating customer issues, documenting outcomes, resolving where possible, and escalating appropriately.
• Develop and maintain strong customer relationships through responsive support, technical competence, and a service-focused approach.
• Collaborate with sales, engineering, and service colleagues to address technical challenges and identify ways to improve the customer experience.
• Provide technical guidance to help customers use EMT products correctly, safely, and effectively.
• Deliver product demonstrations, technical presentations, and post-sale user training for customers, distributors, and prospective clients.
• Adapt training content and delivery to match differing requirements, technical abilities, and applications.
• Support customers in building the knowledge and confidence needed to operate EMT instrumentation effectively.
• Assist with customer product evaluations and trials by providing technical guidance, monitoring performance, and supporting successful outcomes.
• Collect customer feedback and share relevant findings internally to support continuous improvement of products and service.
• Assess returned equipment, identify potential faults, and determine appropriate maintenance or repair actions.
• Perform first-line, return-to-base maintenance, calibration, inspection, and initial fault assessment in line with established procedures.
• Maintain accurate records covering maintenance activities, calibration results, equipment status, and corrective actions.
• Coordinate with internal technical specialists when faults or servicing requirements need further investigation or escalation.
• Support consistent delivery of product quality, reliability, and service standards.
• Work with the Sales team to provide technical input into customer proposals, quotations, cost estimates, tender responses, and bid documentation.
• Provide application-specific technical advice to support customer needs and assist with selecting appropriate EMT products.
• Support business development activities by participating in customer meetings, industry conferences, exhibitions, seminars, and related events as required.
• Maintain up-to-date customer and technical support activity records in the company’s CRM and business systems.
• Document and follow through on customer enquiries, product issues, and service activities appropriately.
• Use relevant business applications, including Sage and Monday.com, to support communication, workflow management, and reporting.
• Prepare technical reports, training documentation, service records, and other materials as required.

Required Qualifications

• Bachelor’s degree or equivalent qualification in a STEM discipline.
• Previous experience in technical product support, instrumentation, equipment maintenance, application engineering, or a related technical, customer-facing environment.

Required Skills

• Ability to understand technical products, investigate problems methodically, and communicate technical information clearly to different audiences.
• Strong interpersonal and communication skills to establish credibility, build relationships, and deliver consistently high customer service.
• Confidence to deliver product demonstrations, explain technical concepts, and provide effective user training.
• A structured, detail-oriented approach to managing technical enquiries, service activities, documentation, and competing priorities.
• Proactive, self-motivated, results-oriented working style with ownership of tasks through to completion.
• Ability to collaborate across sales, engineering, service, and other internal functions in a dynamic environment.
• Competence in Microsoft Office (Word, Excel, Outlook, PowerPoint) and ability to learn new business systems.
• Willingness and ability to travel for customer visits, training, exhibitions, and other business activities as required.
• A valid driving licence suitable for the role’s travel requirements.

Technologies

• Sage
• Monday.com
• Microsoft Office (Word, Excel, Outlook, PowerPoint)
• CRM

Benefits

• Competitive salary, paid monthly on the 25th.
• 20 Days PTO plus 11 National Holidays (Paid).
• Paid time off

Desirable Skills and Experience

• Electrical testing, high-voltage equipment, electrical safety, or power engineering.
• Gas detection, gas analysis, gas handling, or scientific measurement instrumentation.
• Hands-on experience with automation hardware and software, including MODBUS communications, SCADA systems, physical property sensing technologies, and HMIs.
• Ability to read, interpret, and review electrical schematics, mechanical drawings, and technical documentation.
• Familiarity with engineering design software such as SolidWorks.
• Experience delivering technical training, product demonstrations, or customer application support.
• Experience with equipment inspection, calibration, maintenance, fault-finding, or repair.
• Familiarity with CRM platforms, ERP systems, or workflow management tools.

Work Location

In person onsite in Winter Springs, FL.