Onsite IT Support Technician

Join QUANTUM SERVICES GROUP LLC and support clients with hands-on IT service in a collaborative, client-focused environment. This full-time onsite role combines end-user support with network and Microsoft application troubleshooting, supported by structured processes, ticketing, and remote monitoring through RMM. You will work primarily from a designated client location in Plymouth, MI, with additional time at the QSG office in Auburn Hills, MI.

What you’ll do

• Report to the client site (Plymouth, MI) or the QSG office (Auburn Hills, MI) as scheduled.
• Act as an onsite technical point of contact for end-user service requests and support needs.
• Handle network-level support including WAN/LAN connectivity, routers, switches, access points, firewalls, and security appliances.
• Support Microsoft core business applications and operating systems, including Office 365, Windows 10/11, and Active Directory.
• Maintain and support users’ computers, software, and peripherals to ensure proper day-to-day function.
• Implement and support remote access solutions such as VPN and Remote Desktop.
• Monitor and resolve RMM alerts using service tickets, documenting work as you go.
• Diagnose and resolve technical issues within the client’s environment.
• Administer, secure, and maintain hardware and software at the client site.
• Document hardware changes, orders, and all client interactions in the ticketing system following Standard Operating Procedures.
• Enter work, time, and expenses as service tickets as they occur, and communicate proactively on incident status, timelines, and planned changes or outages.
• Escalate requests that require higher-tier support.
• Follow and contribute to Standard Operating Procedures, including helping build a shared team knowledge base.
• Support the development of new hardware and software deployments.

Where you’ll work and schedule

• Client Site (Plymouth, MI): 90%
• QSG Office (Auburn Hills, MI): 10%
• Training: Initial training takes place at the QSG Auburn Hills office for the first few weeks.
• Schedule: Monday–Friday, 8:00 AM–5:00 PM

Requirements

• Must take initiative to learn and understand process and workflow.
• Excellent troubleshooting and diagnosis skills for technical issues.
• Experience with Active Directory and Group Policy management.
• Strong interpersonal skills, including telephony, active listening, and client-care.
• Excellent customer service skills and phone etiquette.
• Ability to multi-task and adapt quickly to changes.
• Self-motivated and able to work in an ever-changing environment.
• Typing and proofreading skills to ensure quick and accurate service request documentation.
• Understanding of tools, techniques, and methodologies used to provide IT services.
• Flexibility to provide continued client support after-hours when necessary, in office or on client site.
• Reliable transportation and a valid driver’s license.

Technologies you’ll work with

• Office 365, Windows 10/11
• Active Directory, Group Policy
• VPN, Remote Desktop
• Remote monitoring and management (RMM), ticketing system
• WAN, LAN, routers, switches, access points, firewalls, security appliances

Compensation and reporting

• Salary: USD 55,000–60,000 per year
• Reports to: Service Delivery Manager
• Status: Full-Time

Education and experience

• Associate’s and/or Bachelor’s Degree in Computer Science or related field (preferred)
• Active Directory controlled Windows environments (1 year preferred)
• Network configuration and troubleshooting experience (preferred)
• Relevant certifications preferred (e.g., CompTIA A+, Network+, Microsoft certifications)
• Proficient in Microsoft applications and computer hardware
• Prior help desk experience preferred

Work environment and physical demands

• Generally operates in a clerical office setting.
• Uses standard office equipment including computers, phones, photocopiers, filing cabinets, and fax machines.
• Regularly required to talk or hear.
• Regularly required to stand, walk, sit, climb stairs, use hands to handle objects, tools, or controls, and reach with hands and arms.
• Frequently lifts and/or moves up to 50 pounds.
• Specific vision abilities required: close vision and ability to adjust focus.