Bangor, ME

Support Jobs in Bangor, ME

4 jobs found

Include remote jobs

19d ago

Technical Support Team Leader

S. J. Rollins Technologies Bangor, ME

Bangor, ME

19d ago

$105k - $145k/yr Full time Manager Cloud Platforms End User Support

Apply Now

Job Description

At S. J. Rollins Technologies in Bangor, ME, this onsite role provides hands-on leadership for a technical support team focused on high-quality client outcomes. You will lead from the floor, act as the first escalation point for complex issues, and work closely with the Technical Support Team Coordinator to keep dispatch and scheduling aligned while maintaining rigorous standards.

As the Technical Support Team Leader, you will guide a team of approximately 20 Technical Support Specialists, Senior Technical Support Specialists, and Junior System Administrators, ensuring solutions are complete, documented, and driven by clear root-cause analysis. You will also help develop people through mentoring, coaching, and knowledge sharing with an eye toward growth into Senior Technical Support Specialist and Systems Administrator paths.

What You’ll Do

Lead, alongside the Technical Support Team Coordinator, as the primary manager for the Technical Support Team (~20 specialists and system administration roles).
Serve as the first technical escalation point: help resolve difficult tickets, confirm root causes are addressed, and escalate beyond team scope to the Systems Administration Team or leadership with a clear problem statement.
Spend a significant part of each day walking the floor to review work in progress, assist technicians in real time, and catch issues before they become client escalations.
Regularly review tickets and resolutions to ensure solutions are complete, properly documented, and aligned with S. J. Rollins standards, providing specific feedback.
Identify recurring issues and friction in process, then drive improvements through documentation, training, or routing items to the Systems Administration Team and leadership.
Partner with the Coordinator on ticket assignment so complex or sensitive requests go to the right skill level.
Model and enforce “The S. J. Rollins Way” daily, addressing behavior that does not align promptly and directly.
Maintain regular one-on-one conversations with team members to recognize strong performance and address underperformance promptly and fairly.
Complete annual reviews and manage disciplinary actions within allowed guidelines, in partnership with the Coordinator and HR.
Build development plans, mentor less experienced team members, lead knowledge sharing, and prepare technicians for advancement toward Senior Technical Support Specialist and Systems Administrator roles.
Monitor team KPIs with the Coordinator (including billable hours, response time, resolution time, reopened tickets, and escalations), intervene early when trends go red, and keep leadership informed about health, quality, and client-impacting risks.
Support interviewing, hiring, onboarding, and backfill planning with HR and leadership.

Technical and Leadership Expectations

Meet or exceed responsibilities and expectations of a Systems Administrator at S. J. Rollins.
Have working knowledge of how Technical Support Specialists, Senior Technical Support Specialists, and Junior System Administrators deliver client support, including ticketing workflow, dispatch, and escalation paths.
Bring technical depth to troubleshoot escalated issues across endpoints, servers, networking, Microsoft 365 and cloud services, security tools, and line-of-business applications.
Demonstrate strong root cause analysis to determine whether a solution is complete and meets standards.
Lead and coach early and mid-career technical staff to build independence.
Set clear expectations, communicate consistently, and follow through with accountability.
Conduct fair, timely reviews and performance conversations and address performance or disciplinary issues within allowed guidelines.
Read and interpret team KPIs to spot patterns that indicate a skill, process, or quality problem.
Communicate clearly with technicians, the Coordinator, the Systems Administration Team, Client Services, and leadership; use judgment on when to coach, when to step in, and when to escalate.
Adhere to policies and procedures in the Employee Handbook, maintain exceptional reliability and professionalism, and embody core values including “The S. J. Rollins Way”.
Lead with a servant attitude and a commitment to learning, prioritizing teammate success and client outcomes over personal credit.
When stepping in on a ticket, coach before taking over and debrief the technician afterward so they can handle similar issues next time.
Hold the line on quality: prioritize correct, standards-aligned solutions over speed alone.
Measure success by team health: quality solutions, KPIs met, fewer escalations and reopened tickets, developed people, and reduced escalation load on the Systems Administration Team and leadership.
Work as one leadership team with the Coordinator.
Be on time for work and meetings, participate in regular team and company meetings, and take responsibility for personal and career development by staying technically current.

Compensation

USD 105,000 - 145,000 per year

Technologies

Microsoft 365
Cloud services

View full job page →

20d ago

NOC / Helpdesk Technician

ProInfoNet Bangor, ME

Bangor, ME

20d ago

$20 - $23/hr Full time Comptia Network+ Help Desk Help Desk Support

Apply Now

Job Description

ProInfoNet is hiring a NOC / Helpdesk Technician to monitor network conditions, assist with first-line troubleshooting, and support client connectivity needs. This onsite role is located in Bangor, ME, with occasional travel, and includes clear client communication and detailed documentation.

Key Responsibilities

Monitor network alerts and service availability, respond promptly to potential outages, and escalate issues according to established procedures.
Provide first-line troubleshooting for network connectivity, remote access, and VPN-related issues.
Handle incoming client support requests via phone, email, and the ticketing system, collecting information to assess and prioritize service impacts.
Document alerts, troubleshooting activities, resolutions, and escalations to support effective handoffs and accurate incident records.
Maintain clear communication with clients and internal technical teams regarding service status, progress, and next steps.
Support remote users and field staff with connectivity and basic access issues, and assist with routine hardware and software support as required.
Maintain equipment inventory records and assist with equipment setup, tracking, and updates.
Contribute to continuous improvement of network support procedures and documentation while delivering prompt, professional customer service.

Required Qualifications

1 year of minimum experience.
Associate degree in Information Technology, Computer Science, or a related field is preferred; equivalent experience will be considered.
Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPNs.
Familiarity with network monitoring concepts, incident escalation, and helpdesk or ticketing systems.
Working knowledge of Windows and Microsoft 365.
1 to 2 years of experience in network operations, technical support, or a helpdesk role focused on connectivity troubleshooting.
Strong problem-solving skills, attention to detail, and clear communication.

Preferred Certifications and Skills

CompTIA Network+ or a similar foundational networking certification preferred but not required.
CompTIA A+ is helpful.

Technologies

TCP/IP
DNS
DHCP
VPNs
Windows
Microsoft 365
CompTIA Network+
CompTIA A+

Compensation and Benefits

Pay rate: $20 to $23 per hour (based on experience and qualifications).
Eligible for overtime and on-call pay.
Generous paid time off and a holiday schedule.
85% company-paid health insurance coverage.
50% company-paid dental and vision insurance.
Company-paid long-term disability insurance.
Company-paid Life/AD&D insurance coverage.
Company-paid identity protection coverage.
Retirement plan with a generous company contribution, including 401(k).
Dental insurance.
Health insurance.
Paid time off.
Vision insurance.

Location and Work Schedule Details

Work location: In person.
Primary location: Bangor, ME 04401 (Preferred).
Ability to commute: Bangor, ME 04401 (Required).
Travel: occasional travel required.

View full job page →

1mo ago

Desktop Support Technician

Compucom Staffing Bangor, ME

Bangor, ME

1mo ago Closed

$18 - $24/hr Full time Desktop Support Desktop Technician Device Support

This position is no longer accepting applications (closed Oct 24, 2026).

Job Description

Onsite Desktop Support Technician role in Bangor, ME focused on end-user support for computer systems, hardware, software, user accounts, and network connectivity.

Responsibilities

Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals
Document, maintain, upgrade, and/or replace hardware and software systems
Support and maintain user account information, including rights, security, and systems groups
Train employees on procedures and assist with identifying, analyzing, and repairing product failures
Order and replace parts as needed to resolve desktop or peripheral issues
Resolve network connection issues and trace connections back to network switches
Escalate unresolved problems and issues to higher-level support
Represent the company professionally and communicate effectively with customers and associates
Interact with customers by answering routine technical questions and requests for information

Requirements

Minimum 3 to 6+ years supporting PC hardware and software
Comfort providing hands and feet support for server and network (plus)
Experience supporting mobile data plans, mobile networks, and mobile devices (plus)
Minimum 3+ years of deskside support experience in an enterprise environment
Demonstrated hardware and software support experience
Customer-facing experience
Mobile device support experience
Ability to train quickly on procedures with a good IT knowledge base
Basic network troubleshooting skills
Ability to multi-task and work in a fast-paced environment with strong personalities; detail oriented
CompTIA A+ certification preferred (not required)

Pay & Location

Location: Bangor, ME (onsite)
Salary/Wage: $18.00 - $24.00 per hour

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits

Work Authorization

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

On-Camera Video Interview Notice

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes.
Interviews will be recorded where permitted by law.
Participation and consent to applicable recording requirements are required to continue in the hiring process.
Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

View full job page →

5mo ago

IT Help Desk Support

Dahl-Chase Diagnostic Services Bangor, ME

Bangor, ME

5mo ago Closed

Full time Active Directory Disaster Recovery Hardware Support

This position is no longer accepting applications (closed Jul 2, 2026).

Job Description

An on-site IT Help Desk role at Dahl-Chase Diagnostic Services supports a busy lab network across multiple sites in Bangor, Maine. The successful candidate will provide desktop support, manage helpdesk tickets, and contribute to LAN/WAN and virtual server projects, with rotating on-call responsibilities to keep operations running smoothly.

Responsibilities

Serve as on-site helpdesk support for a busy lab and additional sites.
Maintain the desktop environment by analyzing requirements, resolving problems, and installing hardware and software solutions.
Primary responsibilities include helpdesk support and helpdesk ticketing.
Assist in the design, analysis, maintenance and implementation of LAN/WAN equipment and networks and perform system administration of microcomputers and virtual server environments.
On-call is required on a rotating basis.

Requirements

Bachelor's degree in a technical field or five to seven years of experience on complex IT projects and system planning.
Minimum of three years' experience in a large local area network environment, designing and analyzing network systems.
Proficiency with Windows operating systems, Active Directory, MS Exchange, virtual server environments (Nutanix preferred), Sophos firewalls and endpoint protection, Terminal Services, SQL Server, Rubrik backup services and disaster recovery, Mitel phone systems, and physical networking skills.

Technologies

Windows operating systems
Active Directory
MS Exchange
Nutanix
Sophos firewalls
Endpoint protection
Terminal Services
SQL Server
Rubrik backup services
Disaster recovery
Mitel phone systems

Benefits

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Job Type

Full-time

Compensation Package

Hourly pay

Schedule

8 hour shift
Day shift
On call

Ability to Commute

Bangor, ME 04401 (Preferred)

Ability to Relocate

Bangor, ME 04401: Relocate before starting work (Preferred)

Work Location

In person

View full job page →

Support Jobs in Bangor, ME

Technical Support Team Leader

NOC / Helpdesk Technician

Desktop Support Technician

IT Help Desk Support

Get Support Jobs in Bangor, ME alerts