IT Help Desk Support

Responsibilities

• Serve as on-site helpdesk support for a busy lab and additional sites.
• Maintain the desktop environment by analyzing requirements, resolving problems, and installing hardware and software solutions.
• Primary responsibilities include helpdesk support and helpdesk ticketing.
• Assist in the design, analysis, maintenance and implementation of LAN/WAN equipment and networks and perform system administration of microcomputers and virtual server environments.
• On-call is required on a rotating basis.

Requirements

• Bachelor's degree in a technical field or five to seven years of experience on complex IT projects and system planning.
• Minimum of three years' experience in a large local area network environment, designing and analyzing network systems.
• Proficiency with Windows operating systems, Active Directory, MS Exchange, virtual server environments (Nutanix preferred), Sophos firewalls and endpoint protection, Terminal Services, SQL Server, Rubrik backup services and disaster recovery, Mitel phone systems, and physical networking skills.

Technologies

• Windows operating systems
• Active Directory
• MS Exchange
• Nutanix
• Sophos firewalls
• Endpoint protection
• Terminal Services
• SQL Server
• Rubrik backup services
• Disaster recovery
• Mitel phone systems

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Job Type

Full-time

Compensation Package

Hourly pay

Schedule

• 8 hour shift
• Day shift
• On call

Ability to Commute

Bangor, ME 04401 (Preferred)

Ability to Relocate

Bangor, ME 04401: Relocate before starting work (Preferred)

Work Location

In person