Device Support

Device Support Jobs

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Today

Desktop Support Technician

GTS Technology Solutions Celina, TX

Celina, TX

Today

$22 - $22/hr Contract Active Directory Device Management Device Support

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Job Description

The Desktop Support Technician position supports a public-sector customer by delivering day-to-day end-user technology assistance and helping execute technology initiatives. The role is focused on hands-on Level 1 troubleshooting, device setup work, and service delivery across multiple customer sites in Celina, TX.

Role Overview

In this 6 month contract engagement (with potential to hire), you will provide on-site and remote support for desktop and laptop users. The work includes imaging, configuration, deployment, and refresh activities for Windows laptops and desktop computers, along with workstation setup for new and existing facilities.

Key Responsibilities

Provide Level 1 support for hardware, software, connectivity, account, and peripheral-related issues.
Troubleshoot and resolve desktop and laptop problems both in person and remotely.
Monitor, document, update, and resolve requests through a service ticketing system.
Image, configure, deploy, refresh, and replace Windows laptops and desktop computers.
Support laptop refresh projects, including preparing new equipment and decommissioning older devices.
Set up workstations and technology equipment at both new and existing customer facilities.
Connect and configure monitors, docking stations, peripherals, and other workstation devices.
Provide basic Active Directory support and account troubleshooting.
Support Microsoft Windows and Microsoft Office applications.
Assist with mobile device support, including iPhones and iPads.
Support Mobile Device Management (MDM) activities as needed.
Troubleshoot basic network and internet connectivity issues at the endpoint level.
Escalate complex or priority issues to the appropriate technical team.
Maintain accurate documentation of support activity and equipment details.
Travel between local customer facilities as needed to provide onsite technical support.
Perform hands-on installation tasks that may require bending, kneeling, crawling under desks, and lifting equipment up to 50 pounds.
Deliver professional, customer-focused support to users with varying technical knowledge.

Required Qualifications

2+ years of experience in desktop support, IT support, help desk, service desk, or a similar technical support role (preferred).
Hands-on experience troubleshooting Windows desktops and laptops.
Working knowledge of Active Directory.
Experience supporting Microsoft Office applications.
Experience troubleshooting computer hardware, software, peripherals, and basic connectivity issues.
Experience providing both in-person and remote end-user support.
Strong technical troubleshooting and problem-solving skills.
Strong customer service skills, with verbal and written communication ability.
Ability to work independently and escalate technical issues appropriately.
Ability to lift, carry, push, or pull equipment weighing up to 50 pounds.
Valid driver’s license and ability to travel between local customer locations as needed.
Must pass a Criminal Justice Information Systems (CJIS) background check upon hire.
Must be authorized to work in the United States on a full-time, ongoing basis without employer sponsorship now or in the future.
Ability to work 100% onsite and travel between local customer locations as needed.

Technologies Used

Windows
Microsoft Office
Active Directory
Mobile Device Management (MDM)
iPhones
iPads
Windows laptops
Desktop computers
Service ticketing system

Location and Work Schedule

Celina, TX 75009 (100% onsite required). Work location is in person, and commuting to Celina, TX 75009 is required.

40 hours per week
Initially Monday–Thursday, 10-hour shifts
Schedule may temporarily shift to a 5-day or alternate workweek due to facility openings and department moves
Flexibility is required to accommodate schedule changes while maintaining approximately 40 hours per week

Pay and Contract Details

$22.00 per hour (W2)
6 Month Contract, potential contract to hire
2 openings

Benefits

Dental insurance
Health insurance
Vision insurance

Preferred Qualifications

Experience imaging, configuring, and deploying desktops and laptops.
Experience supporting workstation refresh or hardware deployment projects.
Experience with Mobile Device Management (MDM) solutions.
Experience with Ivanti or similar device management platforms.
Experience with Apple Business Manager and supporting iPhones and iPads.
Experience with workstation or server support.
CompTIA A+ certification.
Previous experience supporting a public-sector or government environment.
Experience supporting public-safety technology, such as in-vehicle technology, body cameras, or mobile data devices.

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6d ago

In-Home Sales & Tech Support

Asurion Insurance Services North Charleston, SC

North Charleston, SC

6d ago

$22+/hr Part time Customer Service Customer Support Device Support

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Job Description

Asurion Insurance Services offers paid, in-field training and a compensation package built to reward performance. This part-time role blends customer interactions with both sales and hands-on tech support, with a guaranteed base hourly rate, uncapped commissions, and added support for your time on the road through mileage reimbursement and a phone stipend. You will work onsite in North Charleston, SC and interact with customers in their homes or nearby locations, with appointments pre-scheduled by Asurion.

What You’ll Do

Meet customers at their homes, in-office, or wherever they are, with interactions pre-scheduled by Asurion.
Deliver exceptional customer service throughout the full interaction, keeping the customer first.
Use your expertise to resolve customers’ tech issues by providing clear, understandable solutions regardless of their tech background.
Help customers leave with a resolution that works and a product that supports their future tech needs.
Leverage Asurion’s growing range of products to recommend tailored options.
Listen actively to identify needs and present products in a way that fits the customer.
Use strong negotiation and communication skills to make a smooth pivot and complete the appropriate sale.
Consistently demonstrate the Serve, Solve, Sell model in the field.

Training and Support

3 weeks of paid training where your success is the top priority.
Training on all products, including how to deliver interactive sales opportunities that build communication skills, negotiation tactics, and problem solving.
Coaching, mentoring, and ongoing learning opportunities to help you stay on track and tech-savvy.

Pay and Schedule

$22.05 hourly + mileage reimbursement + phone stipend + sales commission. Earned pay is paid bi-weekly, with base hourly pay guaranteed for all hours worked and paid bi-weekly.

Part-time schedule: 5 evenings/week, hours 4:05pm to 9:00pm.

Mileage reimbursement: based on IRS guidelines, paid weekly.
Phone stipend: $35 paid monthly.
Commissions: uncapped, paid bi-weekly.

Requirements

Comfort working in a sales environment with set targets.
Valid driver’s license and satisfactory driving record with at least 1 year driving experience.
Ability to provide proof of valid car insurance (excluded: Manhattan).
Personal vehicle (excluding motorcycles).
Appointments are located in neighborhoods and cities surrounding your inventory warehouse, with a maximum expected travel distance of 120 miles one-way.
Ability to work a varied 5-day week schedule designed to meet customers on their timeline, including evenings, weekends, and holidays.
Personal cellphone to keep you informed while on the job.
Comfort working around household pets.
Efficient, adaptable, goal-oriented, and persuasive communication skills.
Open-minded with a passion for learning a wide range of skills applicable to a variety of career paths.
Naturally outgoing and comfortable with human interaction.
Work hours may vary based on business needs and market demand; flexibility may be required.

Health and Safety

Asurion prioritizes employee health and safety. Meeting customers at their homes supports a strong customer experience, and the company works to help ensure employees feel safe while doing their work.

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Device Support Jobs

Desktop Support Technician

In-Home Sales & Tech Support

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