Desktop Support Technician

Onsite Desktop Support Technician role in Bangor, ME focused on end-user support for computer systems, hardware, software, user accounts, and network connectivity.

Responsibilities

• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals
• Document, maintain, upgrade, and/or replace hardware and software systems
• Support and maintain user account information, including rights, security, and systems groups
• Train employees on procedures and assist with identifying, analyzing, and repairing product failures
• Order and replace parts as needed to resolve desktop or peripheral issues
• Resolve network connection issues and trace connections back to network switches
• Escalate unresolved problems and issues to higher-level support
• Represent the company professionally and communicate effectively with customers and associates
• Interact with customers by answering routine technical questions and requests for information

Requirements

• Minimum 3 to 6+ years supporting PC hardware and software
• Comfort providing hands and feet support for server and network (plus)
• Experience supporting mobile data plans, mobile networks, and mobile devices (plus)
• Minimum 3+ years of deskside support experience in an enterprise environment
• Demonstrated hardware and software support experience
• Customer-facing experience
• Mobile device support experience
• Ability to train quickly on procedures with a good IT knowledge base
• Basic network troubleshooting skills
• Ability to multi-task and work in a fast-paced environment with strong personalities; detail oriented
• CompTIA A+ certification preferred (not required)

Pay & Location

• Location: Bangor, ME (onsite)
• Salary/Wage: $18.00 - $24.00 per hour

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

Work Authorization

• Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

On-Camera Video Interview Notice

• Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes.
• Interviews will be recorded where permitted by law.
• Participation and consent to applicable recording requirements are required to continue in the hiring process.
• Failure to participate in required on-camera interviews may result in removal from further consideration for employment.