Bethlehem, PA

Support Jobs in Bethlehem, PA

2 jobs found

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1mo ago

Help Desk Assistant

Lehigh University Bethlehem, PA

Bethlehem, PA

1mo ago Closed

$45k - $54k/yr Full time Customer Service Customer Support End User Support

This position is no longer accepting applications (closed Sep 7, 2026).

Job Description

Lehigh University’s Information Technology Services (ITS) is hiring a Help Desk Assistant to support students, faculty, and staff as a first line of technology help. In this onsite role in Bethlehem, PA, you’ll handle requests across multiple communication channels, troubleshoot issues, document outcomes in a ticketing system, and escalate more complex cases when needed.

What you’ll do

Act as the first point of contact for technology support via phone, email, chat, text, in-person, and remote connection channels.
Troubleshoot and resolve a wide range of technical problems efficiently to minimize disruption for users.
Route complex or unresolved issues to the appropriate team or specialist, including clear handover notes and relevant context.
Explain ITS policies and procedures clearly and professionally to a diverse university community.
Document each interaction, troubleshooting step, and resolution accurately in the ticketing system to support service continuity and team knowledge.
Spot recurring issues and escalate patterns that may indicate broader technical problems.
Support onboarding and orientation by guiding new users to university systems, tools, and resources.
Participate in Help Desk project work, including service improvement initiatives and the creation of support documentation and knowledge base articles.
Help manage the daily operations of a high-volume Help Desk, including queue management and prioritization during peak periods.

What you bring

High School Diploma or GED; a Bachelor’s Degree is preferred.
One to three years of related work experience.
Proven experience in a customer-facing technical support or Help Desk environment.
Strong troubleshooting ability across common operating systems, applications, and network connectivity issues.
Clear written and verbal communication skills, including the ability to translate technical information for non-technical users.
Composure and accuracy in a high-volume, multi-channel support setting.
Commitment to thorough documentation practices and consistent processes.
Ability to work weekends and evenings as assigned.

Schedule and location

Location: Bethlehem, PA (onsite)
Standard hours: 8:00 AM - 4:30 PM (or 8:30 AM - 5:00 PM)
Occasional evening or weekend coverage for special events or peak times, typically 2-3 occurrences per semester.

Pay and benefits

Salary: USD 44,600 - 53,530 per year
Above-standard superannuation contributions
Generous leave entitlements
Access to tuition benefits
Campus environment focused on continuous learning

Important considerations

This position has direct contact with minors, so a background check is required.
The duties of the role do not allow for a remote work option; you will need to work on campus to be accessible to the Lehigh community.
Successful completion of standard background checks, which may include: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance, and credit history based on the requirements of the position.

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2mo ago

Help Desk Technician

Watchkeep Bethlehem, PA

Bethlehem, PA

2mo ago Closed

$40k - $52k/yr Full time Application Support Computer Skills Customer Support

This position is no longer accepting applications (closed Jul 27, 2026).

Job Description

The Help Desk Technician role at Watchkeep delivers frontline technical support for hardware and software, configures Windows workstations, and provides professional service from a fast-paced, client-focused help desk in Bethlehem, PA.

Responsibilities

Serve as a direct representative of the managed services team, helping customers achieve technology goals through engineering excellence and professionalism.
Provide technical support for hardware and software products.
Operate within a dynamic help desk environment, resolving tickets efficiently and ensuring customer satisfaction.
Configure and deploy Windows computers, including user profiles and application setup.
Work with a range of technologies and managed services tools.
Learn extensively through hands-on experience and the in-house Ramp Program.

Requirements

Familiarity with Windows installation procedures, file locations, and registry properties.
Desktop networking basics.
End user support for Windows 10 and Windows 11, including applications.
Strong written and verbal communication skills.
Ability to lift up to 30 pounds.
Occasional local travel required; a valid driver’s license and reliable transportation.
Minimum 1 year of relevant experience.

Technologies

Windows 10
Windows 11
Microsoft Windows Server

Benefits

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

About Us - Why Us

Watchkeep is a growing technology services firm serving small to mid-size businesses and non-profits in Eastern Pennsylvania since 2006. The focus is on addressing clients' day-to-day IT needs while prioritizing the well-being of our employees, supported by a culture of customer focus and teamwork within a committed, high-performing team.

Salary

Salary: USD 40,000 - 52,000 per year.

Application Question

If selected to move forward in our hiring process, what email address should we use to send you a brief Culture Index survey?

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Support Jobs in Bethlehem, PA

Help Desk Assistant

Help Desk Technician

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