The Help Desk Technician role at Watchkeep delivers frontline technical support for hardware and software, configures Windows workstations, and provides professional service from a fast-paced, client-focused help desk in Bethlehem, PA.

Responsibilities

Serve as a direct representative of the managed services team, helping customers achieve technology goals through engineering excellence and professionalism.
Provide technical support for hardware and software products.
Operate within a dynamic help desk environment, resolving tickets efficiently and ensuring customer satisfaction.
Configure and deploy Windows computers, including user profiles and application setup.
Work with a range of technologies and managed services tools.
Learn extensively through hands-on experience and the in-house Ramp Program.

Requirements

Familiarity with Windows installation procedures, file locations, and registry properties.
Desktop networking basics.
End user support for Windows 10 and Windows 11, including applications.
Strong written and verbal communication skills.
Ability to lift up to 30 pounds.
Occasional local travel required; a valid driver’s license and reliable transportation.
Minimum 1 year of relevant experience.

Technologies

Windows 10
Windows 11
Microsoft Windows Server

Benefits

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

About Us - Why Us

Watchkeep is a growing technology services firm serving small to mid-size businesses and non-profits in Eastern Pennsylvania since 2006. The focus is on addressing clients' day-to-day IT needs while prioritizing the well-being of our employees, supported by a culture of customer focus and teamwork within a committed, high-performing team.

Salary

Salary: USD 40,000 - 52,000 per year.

Application Question

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Help Desk Technician

Job Description