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Closed on July 27, 2026.
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Help Desk Technician
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Job Description
The Help Desk Technician role at Watchkeep delivers frontline technical support for hardware and software, configures Windows workstations, and provides professional service from a fast-paced, client-focused help desk in Bethlehem, PA.
Responsibilities
- Serve as a direct representative of the managed services team, helping customers achieve technology goals through engineering excellence and professionalism.
- Provide technical support for hardware and software products.
- Operate within a dynamic help desk environment, resolving tickets efficiently and ensuring customer satisfaction.
- Configure and deploy Windows computers, including user profiles and application setup.
- Work with a range of technologies and managed services tools.
- Learn extensively through hands-on experience and the in-house Ramp Program.
Requirements
- Familiarity with Windows installation procedures, file locations, and registry properties.
- Desktop networking basics.
- End user support for Windows 10 and Windows 11, including applications.
- Strong written and verbal communication skills.
- Ability to lift up to 30 pounds.
- Occasional local travel required; a valid driver’s license and reliable transportation.
- Minimum 1 year of relevant experience.
Technologies
- Windows 10
- Windows 11
- Microsoft Windows Server
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
About Us - Why Us
Watchkeep is a growing technology services firm serving small to mid-size businesses and non-profits in Eastern Pennsylvania since 2006. The focus is on addressing clients' day-to-day IT needs while prioritizing the well-being of our employees, supported by a culture of customer focus and teamwork within a committed, high-performing team.
Salary
Salary: USD 40,000 - 52,000 per year.
Application Question
If selected to move forward in our hiring process, what email address should we use to send you a brief Culture Index survey?
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