Desktop Support Specialist

Computer Aid, Inc. is hiring a Desktop Support Specialist for a fast-paced gaming environment. This contract, onsite role is based in Bethlehem, PA and focuses on keeping end-user systems running reliably through troubleshooting, installations, and support for daily operations.

In this full-time position, you will help test and deploy new technologies, resolve hardware and software issues, and support IT operations by documenting incidents and communicating outcomes to both IT staff and end users. The hourly compensation for this role is $25-$30, and experience requirements include 3+ years in desktop, help desk, or technical support.

Key Responsibilities

• Test new technologies prior to deployment
• Install, configure, and upgrade desktop operating systems, software applications, network connectivity, and peripheral devices
• Troubleshoot and resolve hardware and software issues through debugging, testing, and collaboration with vendors
• Analyze system issues and recommend software or hardware modifications to improve performance and reliability
• Maintain virus protection programs and keep operating systems updated
• Diagnose failing system components using testing procedures and diagnostic software
• Research and resolve complex technical issues for end users
• Communicate technical solutions and issue resolutions to IT staff and end users
• Log and track support requests, issues, and resolutions
• Assist in developing and improving support processes, procedures, and call-handling practices
• Provide end-user guidance on productivity software and basic technology functions
• Support departmental projects and initiatives while meeting established deadlines
• Coordinate tasks, assignments, and timelines to achieve departmental objectives
• Develop and maintain knowledge of applicable gaming regulations, internal controls, and company policies
• Support a collaborative work environment focused on customer service, teamwork, and operational excellence

Required Qualifications

• Must be able to qualify for, apply for, and obtain a Pennsylvania Gaming Control Board license
• 3+ years of experience providing desktop, help desk, or technical support services
• Strong troubleshooting skills related to Windows operating systems, desktop hardware, software applications, and network connectivity
• Experience with software installations, system upgrades, and peripheral device support
• Ability to diagnose and resolve complex technical issues independently
• Experience documenting incidents, service requests, and resolutions
• Strong verbal and written communication skills
• Ability to provide technical guidance and support to non-technical users
• Ability to work the required onsite schedule, including evenings and weekends
• Knowledge of Microsoft Office and standard desktop support tools
• Understanding of virus protection, operating system updates, and endpoint security practices

Technology Focus

• Windows operating systems
• Microsoft Office
• Virus protection programs
• Operating system updates
• Endpoint security practices

Schedule and Worksite

This position is onsite in Bethlehem, PA. The regular schedule is:

• Friday: 2:00 PM - 12:00 AM
• Saturday: 2:00 PM - 12:00 AM
• Sunday: 1:00 PM - 11:00 PM
• Monday: 1:00 PM - 11:00 PM

Training runs Monday through Friday, 9:00 AM - 5:00 PM. After completing training, the employee transitions to the regular schedule listed above.

Benefits

• Medical, dental, and vision insurance
• 401k retirement account access
• Paid sick leave and/or other paid time off as provided by applicable law

Reasonable Accommodation

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, direct your inquiries to [email protected] or (888) 824-8111.

Compensation

$25-$30 per hour.