Support Jobs in Black Mountain, NC

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8d ago

Ingles Markets Black Mountain, NC

Black Mountain, NC

8d ago

$42k+/yr Full time Application Support Computer Skills Customer Service

This onsite Help Desk Technician position with Ingles Markets focuses on resolving store technology and operation issues via phone and email.

Respond to technical and operational inquiries from Ingles stores and corporate users using phone and email
Log all tasks in the ITSM/CSM platform for tracking and accountability
Diagnose and resolve issues that can be addressed in a timely manner
Provide information related to store operations as needed
Escalate complex or unresolved issues according to process
Follow up with users to confirm issues are resolved satisfactorily
Verify daily receipt of sales data from stores
Conduct monthly user audits for store systems
Perform additional department duties as directed

Black Mountain, NC, onsite

Established in 1963 as a single supermarket and grown into a regional grocery chain with nearly 200 locations across six southeastern states
Operates a 1.6 million square foot distribution center, two truck fleets, and a milk processing plant
Headquarters and distribution center located about 15 minutes outside of Asheville, NC in Black Mountain

Lean team supporting 27,000 employees across six states
Committed to collaboration and community impact, with a culture that balances diligence with a sense of fun

The Helpdesk Technician provides support and resolution of store technology and operation problems via direct interaction with Ingles Stores through phone and email
Opportunities to apply computer skills, assist others with technology issues, and grow within the IT department
Shifts run Sunday to Wednesday or Wednesday to Saturday, four-day work week with ten-hour shifts; overtime available

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