Help Desk Technician

The Help Desk Technician role at Ingles Markets provides frontline support for store technology and operations, addressing issues via phone and email to assist store staff. This onsite position is based in Black Mountain, NC and offers growth opportunities within a four-day, ten-hour shift schedule with potential overtime.

Responsibilities

• Respond to inquiries from store locations and corporate users regarding technical or operational issues.
• Log all tasks received through the ITSM/CSM platform.
• Troubleshoot and resolve issues that can be addressed in a timely manner.
• Provide information on store operations as needed.
• Escalate issues when required to appropriate teams.
• Follow up with users to confirm issue resolution and satisfaction.
• Verify daily receipt of sales data from stores.
• Conduct monthly user audits of store systems.
• Perform additional department duties as directed.

Requirements

• High School diploma or equivalent; a technology degree or certification is a plus.
• Related helpdesk or IT experience is advantageous.
• General PC usage knowledge required; intermediate knowledge of Microsoft 365.
• Strong interpersonal skills with excellent phone and email etiquette and professional written and verbal communication.
• Ability to multitask and prioritize effectively.
• Knowledge of point-of-sale hardware and software is a plus.

Technologies

• Microsoft 365
• ITSM/CSM platform
• Point-of-sale hardware/software

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

The Company

Ingles Markets began in 1963 as a single supermarket and has since grown into a regional grocery chain with just under 200 retail locations across six southeastern states. The company operates a 1.6 million square foot distribution center, two truck fleets, and a milk processing plant. Its headquarters and distribution center are located near Asheville, NC in Black Mountain, about 15 minutes away.

The Team

We are a lean team supporting 27,000 employees across six states. The group emphasizes collaboration and accountability, pursuing meaningful impact while maintaining a practical, engaged approach.

The Position

The Help Desk Technician delivers support and resolution for store technology and operation issues through direct contact with Ingles Stores via phone and email. This role is suited for individuals who want to apply their computer skills, assist others with technology challenges, and pursue learning, growth, and advancement within the IT Department.

Schedule

Shifts run Sunday through Wednesday or Wednesday through Saturday, offering a four-day work week with ten-hour shifts. Overtime is available. This is an onsite role based in Black Mountain, NC.