Help Desk Technician
Job Description
This onsite Help Desk Technician position with Ingles Markets focuses on resolving store technology and operation issues via phone and email.
Responsibilities
- Respond to technical and operational inquiries from Ingles stores and corporate users using phone and email
- Log all tasks in the ITSM/CSM platform for tracking and accountability
- Diagnose and resolve issues that can be addressed in a timely manner
- Provide information related to store operations as needed
- Escalate complex or unresolved issues according to process
- Follow up with users to confirm issues are resolved satisfactorily
- Verify daily receipt of sales data from stores
- Conduct monthly user audits for store systems
- Perform additional department duties as directed
Requirements
- High school diploma or equivalent
- General PC usage knowledge
- Intermediate knowledge of Microsoft 365
- Excellent interpersonal skills
- Strong phone etiquette
- Professional email etiquette
- Clear written and verbal communication skills
- Ability to multitask and prioritize
Technologies
- Microsoft 365
- ITSM/CSM platform
- POS hardware and software
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Compensation
- Salary: USD 41,990 per year
Location
Black Mountain, NC, onsite
About Ingles Markets
- Established in 1963 as a single supermarket and grown into a regional grocery chain with nearly 200 locations across six southeastern states
- Operates a 1.6 million square foot distribution center, two truck fleets, and a milk processing plant
- Headquarters and distribution center located about 15 minutes outside of Asheville, NC in Black Mountain
The Team
- Lean team supporting 27,000 employees across six states
- Committed to collaboration and community impact, with a culture that balances diligence with a sense of fun
The Position Details
- The Helpdesk Technician provides support and resolution of store technology and operation problems via direct interaction with Ingles Stores through phone and email
- Opportunities to apply computer skills, assist others with technology issues, and grow within the IT department
- Shifts run Sunday to Wednesday or Wednesday to Saturday, four-day work week with ten-hour shifts; overtime available
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