Buffalo Grove, IL

Support Jobs in Buffalo Grove, IL

2 jobs found

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2d ago

Help Desk Technical Support

CrossCom National LLC Buffalo Grove, IL

Buffalo Grove, IL

2d ago

$18 - $22/hr Full time Customer Support End User Support Hardware Deployment

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Job Description

This on-site Help Desk Technical Support role with CrossCom National LLC in Buffalo Grove, IL provides Level 2 remote technical assistance during enterprise-wide Thin Client, PC, and Printer refresh initiatives. The position covers deployment, configuration, and troubleshooting of end-user devices and network-connected peripherals across multiple locations.

Summary

Deliver Level 2 remote support for enterprise wide thin client, PC, and printer refresh projects, assisting with deployment, configuration, and troubleshooting of end-user computing devices and network-connected peripherals across multiple sites.

Responsibilities

Provide Level 2 remote support for thin client, PC, and printer refresh projects.
Assist field technicians with hardware replacements and migration activities.
Record and verify existing device configurations before implementing changes.
Maintain backup copies of network and device configuration data to enable rollback and recovery when needed.
Verify and document existing network connections and device configurations prior to replacement.
Adjust switch port assignments and VLAN configurations to accommodate replacement thin client devices.
Utilize enterprise administration tools to manage and support thin client network connectivity.
Diagnose and resolve connectivity, authentication, and endpoint configuration issues after deployment.
Confirm that newly installed thin clients register on the network and operate correctly.
Assist with installing and replacing network printers.
Ensure retired devices are disconnected and no longer responsive on the network.
Update MAC address assignments and network configurations within IP management systems.
Configure printer settings via web-based administration interfaces.
Test printers with test prints and remote diagnostics to verify functionality.
Troubleshoot printer connectivity, network communication, and configuration issues.
Coordinate with field technicians to validate printer operation.

Requirements

Experience troubleshooting and supporting Microsoft Windows 10 and Windows 11 environments.
Background in supporting PCs, thin clients, and network-connected printers.
Solid understanding of TCP/IP networking fundamentals.
Ability to diagnose and resolve network connectivity issues.
Experience troubleshooting DNS and DHCP problems.
Knowledge of VLAN configurations and switch port assignments.
Experience addressing IP addressing conflicts and wired network communications.
Capability to diagnose hardware, software, and peripheral issues remotely.
Familiarity with web-based device administration and configuration tools.
Proficiency in TCP/IP troubleshooting and related concepts.
Understanding of VLAN and switch port configuration concepts.
Experience with DHCP and DNS troubleshooting.
Ability to identify and manage MAC addresses.
Experience validating network device connectivity.
Proficient in using network diagnostic tools such as ping and traceroute.

Technologies

Microsoft Windows 10
Microsoft Windows 11
TCP/IP networking
DNS
DHCP
VLAN
IP management systems
Web-based administration interfaces
Enterprise administration tools
Ping
Traceroute
Thin client devices
Network printers

Compensation

USD 18.00 - 22.00 per hour

Location and Work Arrangement

Buffalo Grove, IL 60089 (Preferred). Work location: In person. This is an on-site role with expectation to operate locally.

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1mo ago

Electronic Security Technical Support Specialist

CrossCom National LLC Buffalo Grove, IL

Buffalo Grove, IL

1mo ago Closed

$18 - $20/hr Full time Hardware Support Incident Management Life Safety Systems

This position is no longer accepting applications (closed Jul 16, 2026).

Job Description

CrossCom National LLC is seeking an Electronic Security Technical Support Specialist to deliver technical support and customer service for electronic security systems within a call-center environment. The role acts as the primary contact for troubleshooting, diagnostics, programming, and incident resolution, with duties including remote maintenance, documentation, and mentoring teammates.

Overview

The position focuses on providing expert support for electronic security solutions such as burglar alarms, CCTV, and access control. It combines technical diagnostics with customer service in a fast-paced setting, emphasizing clear documentation and collaborative process improvements.

Location and Work Setup

Location: Buffalo Grove, IL 60089. This is an onsite, in-person role requiring daily presence in the assigned location.

Compensation

Hourly pay range: $18.00 – $20.00 per hour.

Experience and Education

Minimum experience: 5 years
Education: High school diploma

Key Responsibilities

Handle support calls, maintenance requests, and after-hours emergencies
Diagnose and resolve hardware and software issues across security platforms
Perform remote system testing, configuration updates, and preventative maintenance
Program and support CCTV and networked security devices
Read and interpret wiring diagrams, schematics, and system documentation
Document all service work and contribute to performance and workflow improvements
Support team operations through mentoring, escalation handling, and SLA compliance

Qualifications

Strong customer service and communication abilities
Advanced troubleshooting skills in CCTV, access control, intrusion systems, and networking
Ability to read technical diagrams and understand CAD-based designs
Strong organizational, analytical, and documentation skills
Ability to manage multiple tasks independently in a fast-paced environment

Technologies

Avigilon
Honeywell
Bosch

Benefits

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

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Support Jobs in Buffalo Grove, IL

Help Desk Technical Support

Electronic Security Technical Support Specialist

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