Help Desk Technical Support

This on-site Help Desk Technical Support role with CrossCom National LLC in Buffalo Grove, IL provides Level 2 remote technical assistance during enterprise-wide Thin Client, PC, and Printer refresh initiatives. The position covers deployment, configuration, and troubleshooting of end-user devices and network-connected peripherals across multiple locations.

Summary

Deliver Level 2 remote support for enterprise wide thin client, PC, and printer refresh projects, assisting with deployment, configuration, and troubleshooting of end-user computing devices and network-connected peripherals across multiple sites.

Responsibilities

• Provide Level 2 remote support for thin client, PC, and printer refresh projects.
• Assist field technicians with hardware replacements and migration activities.
• Record and verify existing device configurations before implementing changes.
• Maintain backup copies of network and device configuration data to enable rollback and recovery when needed.
• Verify and document existing network connections and device configurations prior to replacement.
• Adjust switch port assignments and VLAN configurations to accommodate replacement thin client devices.
• Utilize enterprise administration tools to manage and support thin client network connectivity.
• Diagnose and resolve connectivity, authentication, and endpoint configuration issues after deployment.
• Confirm that newly installed thin clients register on the network and operate correctly.
• Assist with installing and replacing network printers.
• Ensure retired devices are disconnected and no longer responsive on the network.
• Update MAC address assignments and network configurations within IP management systems.
• Configure printer settings via web-based administration interfaces.
• Test printers with test prints and remote diagnostics to verify functionality.
• Troubleshoot printer connectivity, network communication, and configuration issues.
• Coordinate with field technicians to validate printer operation.

Requirements

• Experience troubleshooting and supporting Microsoft Windows 10 and Windows 11 environments.
• Background in supporting PCs, thin clients, and network-connected printers.
• Solid understanding of TCP/IP networking fundamentals.
• Ability to diagnose and resolve network connectivity issues.
• Experience troubleshooting DNS and DHCP problems.
• Knowledge of VLAN configurations and switch port assignments.
• Experience addressing IP addressing conflicts and wired network communications.
• Capability to diagnose hardware, software, and peripheral issues remotely.
• Familiarity with web-based device administration and configuration tools.
• Proficiency in TCP/IP troubleshooting and related concepts.
• Understanding of VLAN and switch port configuration concepts.
• Experience with DHCP and DNS troubleshooting.
• Ability to identify and manage MAC addresses.
• Experience validating network device connectivity.
• Proficient in using network diagnostic tools such as ping and traceroute.

Technologies

• Microsoft Windows 10
• Microsoft Windows 11
• TCP/IP networking
• DNS
• DHCP
• VLAN
• IP management systems
• Web-based administration interfaces
• Enterprise administration tools
• Ping
• Traceroute
• Thin client devices
• Network printers

Compensation

USD 18.00 - 22.00 per hour

Location and Work Arrangement

Buffalo Grove, IL 60089 (Preferred). Work location: In person. This is an on-site role with expectation to operate locally.