Life Safety Systems

Life Safety Systems Support Jobs

3 jobs found

29d ago

Electronic Security Technical Support Specialist

CrossCom National LLC Buffalo Grove, IL

Buffalo Grove, IL

29d ago

$18 - $20/hr Full time Hardware Support Incident Management Life Safety Systems

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Job Description

CrossCom National LLC is seeking an Electronic Security Technical Support Specialist to deliver technical support and customer service for electronic security systems within a call-center environment. The role acts as the primary contact for troubleshooting, diagnostics, programming, and incident resolution, with duties including remote maintenance, documentation, and mentoring teammates.

Overview

The position focuses on providing expert support for electronic security solutions such as burglar alarms, CCTV, and access control. It combines technical diagnostics with customer service in a fast-paced setting, emphasizing clear documentation and collaborative process improvements.

Location and Work Setup

Location: Buffalo Grove, IL 60089. This is an onsite, in-person role requiring daily presence in the assigned location.

Compensation

Hourly pay range: $18.00 – $20.00 per hour.

Experience and Education

Minimum experience: 5 years
Education: High school diploma

Key Responsibilities

Handle support calls, maintenance requests, and after-hours emergencies
Diagnose and resolve hardware and software issues across security platforms
Perform remote system testing, configuration updates, and preventative maintenance
Program and support CCTV and networked security devices
Read and interpret wiring diagrams, schematics, and system documentation
Document all service work and contribute to performance and workflow improvements
Support team operations through mentoring, escalation handling, and SLA compliance

Qualifications

Strong customer service and communication abilities
Advanced troubleshooting skills in CCTV, access control, intrusion systems, and networking
Ability to read technical diagrams and understand CAD-based designs
Strong organizational, analytical, and documentation skills
Ability to manage multiple tasks independently in a fast-paced environment

Technologies

Avigilon
Honeywell
Bosch

Benefits

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

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1mo ago

Technical Support Specialist – Controls & Gas Detection

DWYER INSTRUMENTS, LLC Sioux Falls, SD

Sioux Falls, SD

1mo ago Closed

$20 - $26/hr Full time Electrical Engineering Analog BACnet

This position is no longer accepting applications (closed Jul 8, 2026).

Job Description

The role of Technical Support Specialist for gas detection products focuses on serving as the primary contact for customer technical inquiries, troubleshooting, and resolution. Based onsite in Sioux Falls, SD, the position handles RMAs, documents product issues, and performs limited hands-on repair and evaluation.

Responsibilities

Deliver technical assistance to customers through phone and email channels
Diagnose and fix problems associated with gas detection equipment
Create and oversee Return Material Authorizations (RMAs)
Research, log, and monitor customer complaints and product nonconformities
Gather and analyze data to detect trends and optimize support workflows
Create, update, and sustain process documentation and work instructions
Propose enhancements to products or systems to improve user experience
Carry out repairs and evaluations of products as required
Keep repair tools, equipment, and stock organized and in good condition

Requirements

Technical Associate's degree, specialized training, or equivalent work experience
Solid understanding of electronics theory and design
Aptitude in both mechanical and electrical aspects
Familiarity with industrial communication protocols (Analog, Modbus, BACnet, Wireless, Relay Logic)
Proficient in Microsoft Office applications
Capability to interpret wiring diagrams and schematics
Experience operating tools such as soldering equipment and multimeters
High attention to detail paired with effective communication

Technologies

Analog
Modbus
BACnet
Wireless
Relay Logic
Microsoft Office Suite
Soldering equipment
Multimeters

Working Conditions and Physical Requirements

Predominantly office-based with occasional hands-on technical duties
May involve use of small tools and diagnostic equipment
Capability to handle and inspect electronic components

Additional Information

The role combines external customer-facing technical support with internal quality-related duties
About 10 percent of work time is devoted to product repair and evaluation tasks

Pay Transparency

We believe in transparent and equitable pay. All U.S. job postings include a good-faith salary range based on role, location, experience, and internal equity. We're happy to discuss compensation openly throughout the hiring process.

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1mo ago

Technical Support Representative

Amico Hauppauge, NY

Hauppauge, NY

1mo ago Closed

$23 - $27/hr Full time Automation Control Systems Engineering

This position is no longer accepting applications (closed Jul 5, 2026).

Job Description

This on-site Technical Support Representative role at Amico in Hauppauge, NY focuses on medical gas systems, delivering installation, maintenance, and troubleshooting support to ensure performance and regulatory compliance.

Responsibilities

Provide technical assistance for the installation, upkeep, and troubleshooting of medical gas systems.
Collaborate with sales teams, project managers, and customers to evaluate requirements and deliver tailored solutions.
Create system layouts, schematics, and technical specifications.
Ensure designs comply with NFPA 99, ASSE 6010, and all applicable local, state, and federal regulations.
Assist and oversee system installation and commissioning to verify performance and safety standards.
Deliver customer training and ongoing technical support regarding system operation and maintenance.
Maintain awareness of industry trends and advancements in medical gas technologies.

Requirements

Mechanical Engineering degree.
Electrical Engineering degree is preferred but not required, or other related technical field may be considered.
Hands-on experience with the design, installation, and maintenance of medical gas systems.
Strong troubleshooting and problem-solving abilities.
Experience with electronics and PLC programming is preferred.
Excellent communication and teamwork skills.
Must reside on Long Island, NY.

Technologies

PLC programming

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance

Work Location

On-site role based in Hauppauge, NY.

Pay

USD 23.00 - 27.00 per hour

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Life Safety Systems Support Jobs

Electronic Security Technical Support Specialist

Technical Support Specialist – Controls & Gas Detection

Technical Support Representative

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