Electronic Security Technical Support Specialist

CrossCom National LLC is seeking an Electronic Security Technical Support Specialist to deliver technical support and customer service for electronic security systems within a call-center environment. The role acts as the primary contact for troubleshooting, diagnostics, programming, and incident resolution, with duties including remote maintenance, documentation, and mentoring teammates.

Overview

The position focuses on providing expert support for electronic security solutions such as burglar alarms, CCTV, and access control. It combines technical diagnostics with customer service in a fast-paced setting, emphasizing clear documentation and collaborative process improvements.

Location and Work Setup

Location: Buffalo Grove, IL 60089. This is an onsite, in-person role requiring daily presence in the assigned location.

Compensation

Hourly pay range: $18.00 – $20.00 per hour.

Experience and Education

• Minimum experience: 5 years
• Education: High school diploma

Key Responsibilities

• Handle support calls, maintenance requests, and after-hours emergencies
• Diagnose and resolve hardware and software issues across security platforms
• Perform remote system testing, configuration updates, and preventative maintenance
• Program and support CCTV and networked security devices
• Read and interpret wiring diagrams, schematics, and system documentation
• Document all service work and contribute to performance and workflow improvements
• Support team operations through mentoring, escalation handling, and SLA compliance

Qualifications

• Strong customer service and communication abilities
• Advanced troubleshooting skills in CCTV, access control, intrusion systems, and networking
• Ability to read technical diagrams and understand CAD-based designs
• Strong organizational, analytical, and documentation skills
• Ability to manage multiple tasks independently in a fast-paced environment

Technologies

• Avigilon
• Honeywell
• Bosch

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance