Canton, MA

Support Jobs in Canton, MA

2 jobs found

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3d ago

Desktop Support Specialist/Helpdesk

Rockland Federal Credit Union Canton, MA

Canton, MA

3d ago

$28 - $29/hr Full time Active Directory Cloud Platforms Computer Skills

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Job Description

Rockland Federal Credit Union offers a hybrid Desktop Support Specialist role in Canton, MA, with an attractive hourly rate of $28-$29. This position centers on delivering friendly, customer-focused technical support across hardware, software, telecom, and access-related needs to keep the organization operating smoothly. Join a team that values clear communication, collaboration, and steady service in a fast-paced environment. The role supports career growth within a stable financial services setting and comes with a comprehensive benefits package to support health, finances, and development.

Benefits

Cigna medical benefits
Dental benefits
Vision benefits
401(k) plan with company match and profit-sharing potential
Flexible health and dependent care plans
Life insurance
AD&D insurance
LTD insurance
Tuition reimbursement program
Paid time off (PTO)

Responsibilities

Provide technical support for hardware, software, printers, mobile devices, and related technology
Troubleshoot, document, and resolve support requests; escalate issues as necessary
Administer user accounts, email, system access, and security permissions
Support Active Directory, Microsoft 365, phone systems, and badge access systems
Assist with technology implementations, system upgrades, testing, and maintenance activities
Support disaster recovery exercises, information security initiatives, and incident response efforts
Coordinate with vendors and third-party providers to resolve technical issues
Provide onsite support at branch and office locations as needed
Participate in an on-call support rotation
Perform other duties as assigned

Requirements

Associate degree in Information Technology or related field preferred; equivalent experience will be considered
1–3 years of IT support, desktop support, or help desk experience
Working knowledge of Microsoft Windows, Microsoft 365, and Active Directory
Strong troubleshooting, analytical, and problem-solving skills
Excellent customer service, communication, and interpersonal skills
Ability to prioritize multiple tasks and manage competing deadlines in a fast-paced environment

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23d ago

Java Springboot Microservices Tech Support

Tata Consultancy Services Canton, MA

Canton, MA

23d ago

$120k - $140k/yr Full time APIs Application Support Authentication

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Job Description

Tata Consultancy Services is seeking an engineer to provide Tier 2 technical support from its Canton, MA office, focusing on Java Spring Boot microservices, APIs, and integration workloads. This role centers on troubleshooting, performing root cause analysis, monitoring system health, and validating deployments within a complex service ecosystem, on-site in Canton. The position blends hands-on debugging with proactive reliability work to keep data flows and integrations performing smoothly.

Responsibilities

Provide Tier 2 technical support for integration applications, APIs, and microservices.
Diagnose and resolve issues related to data flows, microservices, batch jobs, API failures, and system integrations.
Perform in-depth root cause analysis (RCA) for recurring failures.
Troubleshoot issues in Java Spring Boot based microservices including performance, availability, and functional failures.
Monitor and support REST APIs, event-driven integrations, message queues (Kafka), and batch processes.
Validate integration payloads (JSON/XML) and troubleshoot mapping issues.
Respond proactively to alerts and system degradation.
Participate in patching, releases, and deployment validation.
Document SOPs, troubleshooting guides, and knowledge articles.
Monitor system health using tools Dynatrace.

Requirements

Strong understanding of Java, Spring Boot, and microservices architecture.
Hands-on experience with REST APIs, HTTP protocols, authentication (OAuth2/JWT).
Experience with SQL databases.
Familiarity with message queues (Kafka).
Ability to read and analyze application logs and stack traces.
Knowledge of CI/CD pipelines (Jenkins, Azure DevOps, GitHub Actions, etc.).
Understanding of cloud platforms (Azure) is preferred.

Technologies

Java
Spring Boot
Kafka
REST APIs
OAuth2
JWT
SQL
Jenkins
Azure DevOps
GitHub Actions
Azure
Dynatrace

Benefits

Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Location

Canton, MA

Job Function

Technology

Role

Engineer

Job ID

417654

Education

Bachelor of Computer Science

Salary

USD 120,000 - 140,000 per year

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Support Jobs in Canton, MA

Desktop Support Specialist/Helpdesk

Java Springboot Microservices Tech Support

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