Desktop Support Specialist/Helpdesk

Rockland Federal Credit Union offers a hybrid Desktop Support Specialist role in Canton, MA, with an attractive hourly rate of $28-$29. This position centers on delivering friendly, customer-focused technical support across hardware, software, telecom, and access-related needs to keep the organization operating smoothly. Join a team that values clear communication, collaboration, and steady service in a fast-paced environment. The role supports career growth within a stable financial services setting and comes with a comprehensive benefits package to support health, finances, and development.

Benefits

• Cigna medical benefits
• Dental benefits
• Vision benefits
• 401(k) plan with company match and profit-sharing potential
• Flexible health and dependent care plans
• Life insurance
• AD&D insurance
• LTD insurance
• Tuition reimbursement program
• Paid time off (PTO)

Responsibilities

• Provide technical support for hardware, software, printers, mobile devices, and related technology
• Troubleshoot, document, and resolve support requests; escalate issues as necessary
• Administer user accounts, email, system access, and security permissions
• Support Active Directory, Microsoft 365, phone systems, and badge access systems
• Assist with technology implementations, system upgrades, testing, and maintenance activities
• Support disaster recovery exercises, information security initiatives, and incident response efforts
• Coordinate with vendors and third-party providers to resolve technical issues
• Provide onsite support at branch and office locations as needed
• Participate in an on-call support rotation
• Perform other duties as assigned

Requirements

• Associate degree in Information Technology or related field preferred; equivalent experience will be considered
• 1–3 years of IT support, desktop support, or help desk experience
• Working knowledge of Microsoft Windows, Microsoft 365, and Active Directory
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent customer service, communication, and interpersonal skills
• Ability to prioritize multiple tasks and manage competing deadlines in a fast-paced environment