Carson, CA

Support Jobs in Carson, CA

3 jobs found

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Today

Service Desk/Technical Support Specialist - Bilingual English/Spanish

Collabtech Group Carson, CA

Carson, CA

Today

$45k - $55k/yr Full time Active Directory Application Support Customer Service

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Job Description

The Service Desk/Technical Support Specialist role at Collabtech Group supports clients through phone calls and digital ticketing, handling troubleshooting and training across collaboration technologies. This position is onsite in Carson, CA with occasional travel and a focus on accurate documentation and coordinated service delivery.

Location

Carson, CA (onsite). Work location is in person, with occasional travel included.

Job Type and Pay

Job type: Full-time
Salary: USD 45,000 - 55,000 per year

Responsibilities

Answer calls and e-tickets in English and Spanish within defined service levels.
Provide troubleshooting and training for specific technologies.
Serve as a brand ambassador for the companies Collabtech Group works with.
Communicate with clients via email, chat, and phone while documenting incident-level details in a ticketing system.
Coordinate with other Collabtech groups to support seamless global service delivery for integration and deployment of collaboration technology solutions in clients’ environments.
Ensure training courses and modules are completed within set time frames.
Provide support on external services and events.
Deliver training sessions remotely and onsite.
Perform other duties as assigned.

Required Experience

Service Desk: 1 year (preferred)
Microsoft Support: 1 year (preferred)
Technical support: 2 years (required)

Required Languages

English: fluent in reading and writing
Spanish: fluent in reading and writing
Portuguese: required

Requirements

Fluency in reading and writing English
Fluency in reading and writing Spanish
Willingness to work onsite in Carson, CA
IT experience: 1 year
Willingness to travel occasionally

Technologies

Windows OS
Active Directory
Microsoft Exchange Administration
Microsoft Teams Administration
Video Conferencing
MS Dynamics
Microsoft Office 365
Teams Rooms
iOS / macOS
Ticketing system
Email, chat, phone

Benefits

401(k) with employer contribution
Free snacks and high-quality coffee, tea, and soft drinks
Fantastic office facility
Training Program
Promotion opportunities, including field-based collaboration specialists with opportunity to travel
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Competitive salary based on experience

Additional Qualifications

Technical call center experience, including answering calls and creating tickets
Windows OS technical support across hardware and software
Advanced technical troubleshooting skills with Windows
Active Directory Administration
Microsoft Exchange Administration
Microsoft Teams Administration
Basic collaboration technology terms (for example, video conferencing)
MS Dynamics knowledge is an advantage
Microsoft Office 365 support, including Teams and Teams Rooms
iOS / macOS basic user level

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Today

Service Desk/Technical Support Specialist - Bilingual English/Portuguese

Collabtech Group Carson, CA

Carson, CA

Today

$50k - $60k/yr Full time Active Directory Application Support Computer Skills

Apply Now

Job Description

Collabtech Group is seeking a bilingual Service Desk/Technical Support Specialist to help deliver reliable technical support for client environments onsite in Carson, CA. In this full-time role, you will respond to service requests, troubleshoot issues, and support collaboration technologies while maintaining documentation and service-level expectations.

The position centers on English and Portuguese communication, Windows-based support, and hands-on help desk ticketing through calls, e-tickets, email, chat, and other client-facing channels.

Key Responsibilities

Answer calls and e-tickets in English and Portuguese within defined service levels.
Provide troubleshooting support and training for specific technologies.
Document incident-level details in a ticketing system while communicating with clients via email, chat, and phone.
Coordinate with other groups within Collabtech to support seamless global service delivery for collaboration technology integrations and deployments in clients’ environments.
Complete required training courses and modules within the time frames set for the role.
Support external services and events as needed.
Deliver training sessions both remotely and onsite.
Act as a brand ambassador for the companies Collabtech works with.
Other duties as assigned.

Required Qualifications

Fluency in reading and writing English.
Fluency in reading and writing Portuguese.
Ability and willingness to work onsite in Carson, CA.
IT experience of 1 year.
Willingness to travel occasionally.
Advanced technical troubleshooting capability with Windows (hardware and software support).

Helpful Experience and Technical Focus

Help Desk experience (preferred: 1 year Service Desk).
Microsoft support experience (preferred: 1 year).
Technical support experience (required: 2 years).
Technical call center experience including answering calls and creating tickets.
Experience with Active Directory administration.
Experience with Microsoft Exchange administration.
Experience with Microsoft Teams administration.
Basic familiarity with collaboration technologies and terms such as video conferencing.
Knowledge of MS Dynamics would be an advantage.
Support for Microsoft Office 365, including Teams and Teams Rooms.
Basic user level knowledge of iOS and MacOS.

Technologies You’ll Work With

PCs, applications, peripherals
Windows OS, Windows
Active Directory
Microsoft Exchange
Microsoft Teams, Teams Rooms
Video conferencing and collaboration technologies
MS Dynamics
Microsoft Office 365
iOS, MacOS
Email, chat, phone, and a ticketing system

Employment Details

Job type: Full-time
Location: In person, Carson, CA
Pay: USD 50,000 - 60,000 per year

Benefits

Company 401K with employer contribution
401(k) matching
Dental insurance
Health insurance
Vision insurance
Life insurance
Paid time off
Retirement plan
Training Program
Promotion opportunities to a variety of roles, including field-based collaboration specialists with opportunity to travel
Free snacks and high-quality coffee
Tea and soft drinks
Fantastic office facility

View full job page →

1d ago

Tier 1 Tech Support – Bilingual / French

Collabtech Group Carson, CA

Carson, CA

1d ago

$50k - $60k/yr Full time Active Directory Cloud Platforms Customer Support

Apply Now

Job Description

Collabtech Group is hiring a Tier 1 Tech Support professional to support a multilingual service desk. This onsite role in Carson, CA focuses on first-line help, bilingual customer communication in English and French, and troubleshooting across Windows and collaboration technologies.

Role Overview

As a Tier 1 Service Desk Technician / Tech Support Specialist, you will handle incoming requests through calls, e-tickets, email, and chat. You will also assist with onsite/training activities and support clients using collaboration and productivity technologies in their environments.

Key Responsibilities

Answer calls and e-tickets in English and French within defined service levels.
Provide troubleshooting and training for specific technologies.
Communicate with clients via email, chat, and phone while documenting incident details in a ticketing system.
Coordinate with other teams within Collabtech to support seamless global service delivery for integration and deployment of collaboration technology solutions.
Ensure all training courses and modules are followed and completed within required time frames.
Support on external services and events.
Deliver training sessions both remotely and onsite.
Perform other duties as assigned.

Required Skills and Experience

Technical call center experience, including answering calls and creating tickets.
IT experience: 1 year and readiness to support a help desk environment.
Windows OS technical support experience for hardware and software.
Advanced technical troubleshooting skills with Windows.
Active Directory administration.
Microsoft Exchange administration.
Microsoft Teams administration.
Basic collaboration technology knowledge and terminology, including video conferencing.
Basic user level support experience for iOS and macOS.

Languages and Location

Fluent reading and writing in English.
Fluent reading and writing in French (required).
Willingness to work onsite in Carson, CA.
Occasional travel willingness.

Technologies Supported

Windows OS, PCs, applications, and peripherals
Help desk and ticketing system (including e-tickets)
Active Directory
Microsoft Exchange
Microsoft Teams, Microsoft Teams Rooms
Microsoft Office 365
Microsoft Dynamics
Collaboration and video conferencing tools
iOS and macOS (basic user level)
Email, chat, and phone support channels

Job Type and Pay

Job type: Full-time
Salary: USD 50,000 - 60,000 per year
Work location: In person

Benefits

Company 401K with employer contribution (401(k) and 401(k) matching)
Free snacks
High-quality coffee (as much as you want to drink)
Tea
Free soft drinks
Fantastic office facility
Training Program
Promotion opportunities to a variety of roles, including field-based collaboration specialists with opportunity to travel
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Competitive salary based on experience

View full job page →

Support Jobs in Carson, CA

Service Desk/Technical Support Specialist - Bilingual English/Spanish

Service Desk/Technical Support Specialist - Bilingual English/Portuguese

Tier 1 Tech Support – Bilingual / French

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