Service Desk/Technical Support Specialist - Bilingual English/Portuguese

Collabtech Group is seeking a bilingual Service Desk/Technical Support Specialist to help deliver reliable technical support for client environments onsite in Carson, CA. In this full-time role, you will respond to service requests, troubleshoot issues, and support collaboration technologies while maintaining documentation and service-level expectations.

The position centers on English and Portuguese communication, Windows-based support, and hands-on help desk ticketing through calls, e-tickets, email, chat, and other client-facing channels.

Key Responsibilities

• Answer calls and e-tickets in English and Portuguese within defined service levels.
• Provide troubleshooting support and training for specific technologies.
• Document incident-level details in a ticketing system while communicating with clients via email, chat, and phone.
• Coordinate with other groups within Collabtech to support seamless global service delivery for collaboration technology integrations and deployments in clients’ environments.
• Complete required training courses and modules within the time frames set for the role.
• Support external services and events as needed.
• Deliver training sessions both remotely and onsite.
• Act as a brand ambassador for the companies Collabtech works with.
• Other duties as assigned.

Required Qualifications

• Fluency in reading and writing English.
• Fluency in reading and writing Portuguese.
• Ability and willingness to work onsite in Carson, CA.
• IT experience of 1 year.
• Willingness to travel occasionally.
• Advanced technical troubleshooting capability with Windows (hardware and software support).

Helpful Experience and Technical Focus

• Help Desk experience (preferred: 1 year Service Desk).
• Microsoft support experience (preferred: 1 year).
• Technical support experience (required: 2 years).
• Technical call center experience including answering calls and creating tickets.
• Experience with Active Directory administration.
• Experience with Microsoft Exchange administration.
• Experience with Microsoft Teams administration.
• Basic familiarity with collaboration technologies and terms such as video conferencing.
• Knowledge of MS Dynamics would be an advantage.
• Support for Microsoft Office 365, including Teams and Teams Rooms.
• Basic user level knowledge of iOS and MacOS.

Technologies You’ll Work With

• PCs, applications, peripherals
• Windows OS, Windows
• Active Directory
• Microsoft Exchange
• Microsoft Teams, Teams Rooms
• Video conferencing and collaboration technologies
• MS Dynamics
• Microsoft Office 365
• iOS, MacOS
• Email, chat, phone, and a ticketing system

Employment Details

• Job type: Full-time
• Location: In person, Carson, CA
• Pay: USD 50,000 - 60,000 per year

Benefits

• Company 401K with employer contribution
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off
• Retirement plan
• Training Program
• Promotion opportunities to a variety of roles, including field-based collaboration specialists with opportunity to travel
• Free snacks and high-quality coffee
• Tea and soft drinks
• Fantastic office facility