Tier 1 Tech Support – Bilingual / French

Collabtech Group is hiring a Tier 1 Tech Support professional to support a multilingual service desk. This onsite role in Carson, CA focuses on first-line help, bilingual customer communication in English and French, and troubleshooting across Windows and collaboration technologies.

Role Overview

As a Tier 1 Service Desk Technician / Tech Support Specialist, you will handle incoming requests through calls, e-tickets, email, and chat. You will also assist with onsite/training activities and support clients using collaboration and productivity technologies in their environments.

Key Responsibilities

• Answer calls and e-tickets in English and French within defined service levels.
• Provide troubleshooting and training for specific technologies.
• Communicate with clients via email, chat, and phone while documenting incident details in a ticketing system.
• Coordinate with other teams within Collabtech to support seamless global service delivery for integration and deployment of collaboration technology solutions.
• Ensure all training courses and modules are followed and completed within required time frames.
• Support on external services and events.
• Deliver training sessions both remotely and onsite.
• Perform other duties as assigned.

Required Skills and Experience

• Technical call center experience, including answering calls and creating tickets.
• IT experience: 1 year and readiness to support a help desk environment.
• Windows OS technical support experience for hardware and software.
• Advanced technical troubleshooting skills with Windows.
• Active Directory administration.
• Microsoft Exchange administration.
• Microsoft Teams administration.
• Basic collaboration technology knowledge and terminology, including video conferencing.
• Basic user level support experience for iOS and macOS.

Languages and Location

• Fluent reading and writing in English.
• Fluent reading and writing in French (required).
• Willingness to work onsite in Carson, CA.
• Occasional travel willingness.

Technologies Supported

• Windows OS, PCs, applications, and peripherals
• Help desk and ticketing system (including e-tickets)
• Active Directory
• Microsoft Exchange
• Microsoft Teams, Microsoft Teams Rooms
• Microsoft Office 365
• Microsoft Dynamics
• Collaboration and video conferencing tools
• iOS and macOS (basic user level)
• Email, chat, and phone support channels

Job Type and Pay

• Job type: Full-time
• Salary: USD 50,000 - 60,000 per year
• Work location: In person

Benefits

• Company 401K with employer contribution (401(k) and 401(k) matching)
• Free snacks
• High-quality coffee (as much as you want to drink)
• Tea
• Free soft drinks
• Fantastic office facility
• Training Program
• Promotion opportunities to a variety of roles, including field-based collaboration specialists with opportunity to travel
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance
• Competitive salary based on experience