Cerritos, CA

Support Jobs in Cerritos, CA

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Today

IT Help Desk Support

REVOLVE Cerritos, CA

Cerritos, CA

Today

$25 - $27/hr Full time Application Support Comptia A+ Desktop Support

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Job Description

REVOLVE is hiring an IT Help Desk Support professional to deliver first-level technical assistance to end-users in a fast-moving office environment in Cerritos, CA. This onsite role supports day-to-day IT operations through troubleshooting, incident handling, and user-focused service while helping keep systems secure and reliable.

You will be the first point of contact for hardware, software, and network issues, working through an IT service management system to log requests, track progress, and resolve problems efficiently. The position also includes documentation, knowledge base updates, and collaboration with other IT team members to improve support processes over time.

Key Responsibilities

Provide first-level support for hardware, software, and network-related issues.
Assist end-users with troubleshooting and resolving technical problems efficiently.
Receive, log, and manage support requests using the IT service management system.
Ensure issues are tracked, prioritized, and resolved in a timely manner.
Perform routine maintenance including system updates, backups, and security patches.
Monitor system performance and address issues proactively.
Support setup, configuration, and maintenance of computers, printers, and other IT equipment.
Provide guidance and training to end-users on best practices and new technologies.
Maintain detailed records of support requests, resolutions, and changes made to IT systems.
Create and update knowledge base articles and user guides.
Collaborate with other IT team members to resolve complex issues and implement IT solutions.
Deliver exceptional customer service by addressing end-user concerns with empathy and professionalism.
Communicate effectively to ensure users are informed and satisfied with support provided.
Identify recurring issues and contribute to long-term solutions to prevent future occurrences.
Escalate more complex problems to higher-level IT staff when necessary.
Ensure all IT support activities comply with company policies, procedures, and security standards.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
2+ years of experience in an IT support or help desk role.
Proficiency diagnosing and resolving issues with Windows, macOS, software applications, and hardware.
Familiarity with network troubleshooting and support.
IT certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are preferred.
Strong analytical and problem-solving skills for complex technical issues.
Excellent verbal and written communication skills.
Ability to explain technical concepts clearly and understandably.
Demonstrated experience providing high-quality customer service focused on user satisfaction.
Ability to manage multiple tasks and priorities in a fast-paced environment with attention to detail.

Technologies

Windows
macOS
CompTIA A+
Microsoft Certified Professional (MCP)

Benefits

Hefty discount on items we carry, with 50% or more off retail prices
Free weekly lunches
Company parties

Working Conditions

Office-based with the potential for occasional remote support.
Standard business hours with the potential for evening or weekend support depending on business needs.
Ability to lift and move IT equipment (up to 25 lbs) and perform tasks that may require extended periods of sitting or standing.

Location and Pay

Onsite in Cerritos, CA
USD 25-27 per hour

Application note: After submitting your application, check your spam folder for emails on your application status. Emails are sent from an ADP email address.

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2mo ago

Technical Support Technician

Digital Watchdog Cerritos, CA

Cerritos, CA

2mo ago Closed

$18 - $20/hr Full time Computer Skills Contact Center Customer Service

This position is no longer accepting applications (closed Jul 20, 2026).

Job Description

On-site in Cerritos, California, the Technical Support Technician serves as the first point of contact for installers and select end users, delivering hardware and software troubleshooting for security and surveillance products through inbound calls, chats, and emails.

Responsibilities

Provide clear, tailored technical guidance to meet customer needs.
Troubleshoot hardware and software issues for surveillance and security products.
Manage inbound calls, chats, and emails to resolve technical problems efficiently.
Apply systematic troubleshooting methods to diagnose and resolve issues.
Identify gaps in the Knowledge Base and recommend new content to improve self service.
Escalate complex problems or missing product documentation to supervisors.
Keep detailed case records within the internal ticketing system.
Explain service contract provisions during customer engagements.
Support and mentor less experienced team members when needed.

Requirements

High School Diploma or GED is required.
Preferred experience in CCTV surveillance, including IP-based NVRs and analog DVR systems.
Strong networking and computer repair knowledge is a significant plus.
Tech-savvy with a commitment to staying current with evolving hardware and software technologies.
Excellent problem solving abilities using logical reasoning.
High attention to detail with thorough documentation of each case.
Strong multitasking skills to handle calls, emails, chats, and tickets efficiently.
Trainable, adaptable, and eager to learn.
Dependable and responsible with a focus on reliability.
Capable of performing well under stress in a high-volume call center environment.

Benefits

Dental insurance
Health insurance
Vision insurance
401(k)
Flexible spending account
Health savings account
Life insurance
Paid time off
Referral program
Retirement plan

Additional Information

Certifications and background will be verified.
Candidates will be required to take a networking and technical test during the in-person interview.
This is an inbound call center position with primary responsibilities over the phone.
Work hours are Monday through Friday, 8:00 AM to 5:00 PM PST or 8:30 AM to 5:30 PM EST, depending on office location.

Schedule

8 hour shift
Day shift
Monday to Friday
No weekends
Weekdays

Compensation

Hourly pay: USD 18 - 20 per hour

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Support Jobs in Cerritos, CA

IT Help Desk Support

Technical Support Technician

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