IT Help Desk Support

REVOLVE is hiring an IT Help Desk Support professional to deliver first-level technical assistance to end-users in a fast-moving office environment in Cerritos, CA. This onsite role supports day-to-day IT operations through troubleshooting, incident handling, and user-focused service while helping keep systems secure and reliable.

You will be the first point of contact for hardware, software, and network issues, working through an IT service management system to log requests, track progress, and resolve problems efficiently. The position also includes documentation, knowledge base updates, and collaboration with other IT team members to improve support processes over time.

Key Responsibilities

• Provide first-level support for hardware, software, and network-related issues.
• Assist end-users with troubleshooting and resolving technical problems efficiently.
• Receive, log, and manage support requests using the IT service management system.
• Ensure issues are tracked, prioritized, and resolved in a timely manner.
• Perform routine maintenance including system updates, backups, and security patches.
• Monitor system performance and address issues proactively.
• Support setup, configuration, and maintenance of computers, printers, and other IT equipment.
• Provide guidance and training to end-users on best practices and new technologies.
• Maintain detailed records of support requests, resolutions, and changes made to IT systems.
• Create and update knowledge base articles and user guides.
• Collaborate with other IT team members to resolve complex issues and implement IT solutions.
• Deliver exceptional customer service by addressing end-user concerns with empathy and professionalism.
• Communicate effectively to ensure users are informed and satisfied with support provided.
• Identify recurring issues and contribute to long-term solutions to prevent future occurrences.
• Escalate more complex problems to higher-level IT staff when necessary.
• Ensure all IT support activities comply with company policies, procedures, and security standards.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 2+ years of experience in an IT support or help desk role.
• Proficiency diagnosing and resolving issues with Windows, macOS, software applications, and hardware.
• Familiarity with network troubleshooting and support.
• IT certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are preferred.
• Strong analytical and problem-solving skills for complex technical issues.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly and understandably.
• Demonstrated experience providing high-quality customer service focused on user satisfaction.
• Ability to manage multiple tasks and priorities in a fast-paced environment with attention to detail.

Technologies

• Windows
• macOS
• CompTIA A+
• Microsoft Certified Professional (MCP)

Benefits

• Hefty discount on items we carry, with 50% or more off retail prices
• Free weekly lunches
• Company parties

Working Conditions

• Office-based with the potential for occasional remote support.
• Standard business hours with the potential for evening or weekend support depending on business needs.
• Ability to lift and move IT equipment (up to 25 lbs) and perform tasks that may require extended periods of sitting or standing.

Location and Pay

• Onsite in Cerritos, CA
• USD 25-27 per hour

Application note: After submitting your application, check your spam folder for emails on your application status. Emails are sent from an ADP email address.