Clearwater, FL

Support Jobs in Clearwater, FL

4 jobs found

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Today

CRM Configuration & Technical Support Specialist

PostcardMania Clearwater, FL

Clearwater, FL

Today

$21+/hr Full time Application Support CRM Crm Campaigns

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Job Description

PostcardMania is seeking a CRM Configuration & Technical Support Specialist to design, customize, and support automations and workflows within the PCM Nurture platform (built on Go High Level). This onsite, full-time role supports lead nurturing and customer growth through workflow setup, troubleshooting, reporting, documentation, and collaboration across teams.

Responsibilities

Set up and sync web forms so new leads flow automatically into PCM Nurture.
Build custom workflows, nurture sequences, and Done For You (DFY) solutions using Go High Level and connector platforms.
Customize pre-built snapshots to align with each client’s business and campaign needs.
Develop custom reporting that helps users understand their data and take action.
Troubleshoot and resolve platform or automation issues as they arise.
Train and mentor new team members on workflow building and platform best practices.
Review VP-issued project overviews and convert requirements into practical, easy-to-sell automations.
Document solutions, customizations, and new workflow builds for internal knowledge sharing.
Collaborate with sales, onboarding, and support teams to clarify needs and provide technical guidance.
Stay organized, self-manage your queue, and proactively look for ways to improve results.

Technology Stack

PCM Nurture
Go High Level

Pay and Schedule

$21.65/hr
Full-time, in-office
Monday to Friday, 9:00AM to 6:00PM (one hour lunch)

Location

Clearwater, FL (onsite)

Benefits

Medical, Dental, Vision & Life Insurance
401K
Short- and Long-Term Disability
Accident & Critical Illness
Paid vacation time that increases with longevity
6 paid holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas
Free yoga on-site twice a week
Free monthly visits to a local chiropractor and so much more!

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20d ago

Product Technical Support Specialist

DOUGLAS MACHINES CORP Clearwater, FL

Clearwater, FL

20d ago

$30 - $37/hr Full time AutoCAD Customer Support Design Software

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Job Description

DOUGLAS MACHINES CORP is seeking a Product Technical Support Specialist to provide technical phone support for customers, third-party service providers, and the field service team. This onsite Clearwater, FL role focuses on resolving equipment issues that require deeper technical knowledge, including support aided by engineering documentation.

What you will do

Serve as the first line of support for parts, service, and technical questions from customers.
Respond to customer inquiries, work toward complete resolution, and escalate complex issues to the appropriate personnel.
Troubleshoot equipment that is not functioning, not functioning as expected, or not built correctly.
Provide technical assistance for proper operation and maintenance of installed equipment.
Support ThirdParty Service Provider service calls by helping resolve scheduling conflicts or emergencies.
Assist the Douglas Field Service Technicians and provide troubleshooting input for commissioning new machines and repairing existing machines.
Work with the Field Service Installation Coordinator to ensure necessary parts support is provided before an engineer is dispatched and while they are onsite.
Proactively manage inbound communications (calls, emails, and texts/chat) and place outbound follow-ups in a timely manner.
Use business systems, MS Office software, and webbased software to support quotes, parts and service orders, leadtime communication, tracking information, and order corrections.
Use SalesForce CRM to document technical assistance actions and help maintain equipment history.
Provide customers with technical drawings, parts lists, and manuals for customer-specific machines, along with other required documentation.
Review and update electrical schematics before and after product build and installation using AutoCAD.
Review and provide inputs for machine technical manuals.
Create and provide spare parts lists tailored to customer-specific machines.
On occasion assist with machine testing and factory acceptance tests (FAT).
Assist less experienced departmental Customer Service Representatives as needed.
Support cross-department communication across Engineering, Application Engineering, Procurement, Sales, Production, and Management.
Identify areas for improvement and communicate them to supervision for review and implementation.
Maintain and prepare reports as requested by supervision, and alert a supervisor when key information or tools are missing for completing responsibilities.

Required qualifications

A high school/trade school diploma and a minimum of 4 years of experience working on commercial or industrial equipment in an OEM facility or in the field.
Minimum of 3 years experience related to troubleshooting electrical control systems, conveying systems, and fluid flow systems.
Understanding of theories of combustion, heat transfer, fluid distribution, hydraulic, pneumatic, conveyance, process controls, and electrical systems.
Ability to read engineering documents, including mechanical and electrical prints/schematics.
Ability to instruct customers to troubleshoot and diagnose problems using proper tools and testing apparatus.
Strong verbal and written communication skills.
Exceptional organizational skills, attention to detail, and multitasking ability.
Ability to work in a fast-paced environment and adapt to changing priorities.
Customer-focused approach with a commitment to excellent service.
Ability to be reliable, responsible, dependable, and fulfill obligations.
Ability to stay calm and make quick, informed decisions in high-pressure situations.
Proficiency in Microsoft Suite Applications (Word & Excel), plus Internet software and email.
Occasional requirement to lift 50 pounds.
This position requires periodic travel of up to 25% of the time.
This role is not a full-time remote position.

Helpful experience

Industrial ware washing equipment experience.
Associate degree in mechatronics/mechanical engineering technology/electrical engineering technology.
Experience with project management.
Ability to utilize AutoCAD to modify electrical diagrams and schematics.
Knowledge of the commercial or industrial equipment industry and service offerings.
Proficiency in AutoCAD.
Understanding of the commercial or industrial equipment industry and service offerings.

Tools and technologies

AutoCAD
MS Office software
Microsoft Suite Applications (Word & Excel)
SalesForce (CRM)
Internet software and email
Webbased software

Location: Clearwater, FL (onsite)
Pay: USD 30 - 37 per hour
Experience: 4+ years required
Education: High school/trade school diploma

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1mo ago

IT Help Desk Technician

Mid-Atlantic Finance Company Clearwater, FL

Clearwater, FL

1mo ago Closed

$17+/hr Full time Active Directory Application Support Customer Support

This position is no longer accepting applications (closed Sep 30, 2026).

Job Description

An onsite IT Help Desk Technician role is available with Mid-Atlantic Finance Company in Clearwater, FL. You will be the first point of contact for end-user technical assistance, helping resolve desktop, network, and application issues through phone support and a helpdesk ticket system. The position also supports day-to-day network stability, security, and reliability by maintaining local and wide area network infrastructure.

In this role, you’ll provide direct customer service to users, troubleshoot issues using diagnostic techniques, and help keep systems running smoothly across devices and core services.

What you’ll do

Maintain continual network stability, security, and reliability by supporting local and wide area network hardware, software, and telecommunications equipment.
Respond to end-user assistance requests and resolve issues related to phone systems, desktop problems, thin client support, printers, and network access.
Support the operation of various software applications and provide technical assistance for day-to-day user needs.
Assist with network configurations, software support, server upgrades, data migrations, email needs, departmental moves, and general network administration duties.
Optimize personal computer operating systems, apply OS patches, and troubleshoot communication devices by diagnosing problems and providing resolutions.
Serve as the first contact for technical assistance via phone and helpdesk ticket system.
Perform troubleshooting, diagnose, and resolve technical hardware and/or software issues using different diagnostic techniques.
Use hands-on experience to diagnose and resolve basic technical issues.
Provide feedback on processes and make recommendations for improvement areas.
Maintain technical documentation and a service catalog covering software installation, hardware configuration, and problem troubleshooting.

What you’ll need

In-depth knowledge and setup experience with Windows 11 and Microsoft Office 365.
In-depth knowledge of Windows Server.
Understanding of Active Directory concepts and services, including DNS, printing, DCHP, DFS, and GPO.
Familiarity with troubleshooting DNS, WINS, DCHP, and TCP/IP.

Technologies you’ll work with

Windows 11
Microsoft Office 365
Windows Server
Active Directory
DNS, printing, DCHP, DFS, GPO
WINS, TCP/IP
Helpdesk ticket system

Benefits

Weekly pay, Friday
Medical, Dental, Vision insurance
Employer paid Life Insurance
401k with Employer Match
Accrue PTO from date of hire
Advancement opportunities with internal promotion
Referral Bonus
$500 signing Bonus!

Location: Clearwater, FL (onsite). Pay: USD 17 per hourly.

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1mo ago

IT Help Desk Analyst

Clarifying Marketing Group LLC Clearwater, FL

Clearwater, FL

1mo ago Closed

$26 - $26/hr Full time Azure Ad / Entra Id Desktop Support Device Management

This position is no longer accepting applications (closed Sep 17, 2026).

Job Description

This onsite IT Help Desk Analyst position in Clearwater, FL supports employees with Tier 1 and Tier 2 technical assistance through a ticketing system. The role focuses on troubleshooting and maintaining macOS devices, including enrollment and device management using Microsoft Intune.

Key Responsibilities

Deliver Tier 1 and Tier 2 technical support to employees by responding to ticket requests.
Troubleshoot and resolve issues involving hardware, software, peripherals, and mobile devices.
Install, configure, and support macOS computers and associated hardware.
Enroll, configure, and manage company-owned devices using Microsoft Intune.
Support workstation deployments, new hire onboarding, employee offboarding, and hardware provisioning.
Maintain inventory for laptops, desktops, monitors, accessories, and other IT assets.
Escalate more complex issues to senior IT staff while providing thorough documentation of troubleshooting steps completed.

Required Qualifications

1 to 2 years of experience in an IT Help Desk, Desktop Support, or break/fix environment.
Highschool Diploma/GED.
Professional experience supporting macOS devices.
Working knowledge of Microsoft Intune for device enrollment and management.
Strong troubleshooting ability across hardware, software, operating systems, and peripherals.
Excellent verbal and written communication skills.
Strong customer service skills, including the ability to explain technical topics clearly to non-technical users.
Experience using a ticket management system, preferably Zendesk.
Ability to prioritize multiple support requests while maintaining accuracy and attention to detail.
Self-motivated, organized, and dependable work style.

Preferred Qualifications

Experience supporting Microsoft 365 and cloud-based business applications.
Familiarity with Microsoft Entra ID (Azure Active Directory).
Experience supporting iOS devices.
Knowledge of endpoint security tools and device compliance policies.
CompTIA A+, Apple Certified Support Professional (ACSP), or similar certifications.

Technology Stack

macOS
Microsoft Intune
Microsoft 365
Microsoft Entra ID (Azure Active Directory)
Zendesk
iOS

Location and Pay

Clearwater, FL (onsite). Hourly pay: USD 26.

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Role Profile

Team-oriented approach with a focus on helping employees resolve technical problems.
Analytical and troubleshooting skills with a proactive mindset for issue resolution.
Ownership and follow-through to completion for support requests.
Strong organizational skills to manage competing priorities.
Commitment to delivering an outstanding employee support experience.

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Support Jobs in Clearwater, FL

CRM Configuration & Technical Support Specialist

Product Technical Support Specialist

IT Help Desk Technician

IT Help Desk Analyst

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