Support Jobs in Clearwater, FL

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IT Help Desk Analyst

Clarifying Marketing Group LLC Clearwater, FL

Clearwater, FL

Today

$26 - $26/hr Full time Azure Ad / Entra Id Desktop Support Device Management

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Job Description

This onsite IT Help Desk Analyst position in Clearwater, FL supports employees with Tier 1 and Tier 2 technical assistance through a ticketing system. The role focuses on troubleshooting and maintaining macOS devices, including enrollment and device management using Microsoft Intune.

Key Responsibilities

Deliver Tier 1 and Tier 2 technical support to employees by responding to ticket requests.
Troubleshoot and resolve issues involving hardware, software, peripherals, and mobile devices.
Install, configure, and support macOS computers and associated hardware.
Enroll, configure, and manage company-owned devices using Microsoft Intune.
Support workstation deployments, new hire onboarding, employee offboarding, and hardware provisioning.
Maintain inventory for laptops, desktops, monitors, accessories, and other IT assets.
Escalate more complex issues to senior IT staff while providing thorough documentation of troubleshooting steps completed.

Required Qualifications

1 to 2 years of experience in an IT Help Desk, Desktop Support, or break/fix environment.
Highschool Diploma/GED.
Professional experience supporting macOS devices.
Working knowledge of Microsoft Intune for device enrollment and management.
Strong troubleshooting ability across hardware, software, operating systems, and peripherals.
Excellent verbal and written communication skills.
Strong customer service skills, including the ability to explain technical topics clearly to non-technical users.
Experience using a ticket management system, preferably Zendesk.
Ability to prioritize multiple support requests while maintaining accuracy and attention to detail.
Self-motivated, organized, and dependable work style.

Preferred Qualifications

Experience supporting Microsoft 365 and cloud-based business applications.
Familiarity with Microsoft Entra ID (Azure Active Directory).
Experience supporting iOS devices.
Knowledge of endpoint security tools and device compliance policies.
CompTIA A+, Apple Certified Support Professional (ACSP), or similar certifications.

Technology Stack

macOS
Microsoft Intune
Microsoft 365
Microsoft Entra ID (Azure Active Directory)
Zendesk
iOS

Location and Pay

Clearwater, FL (onsite). Hourly pay: USD 26.

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Role Profile

Team-oriented approach with a focus on helping employees resolve technical problems.
Analytical and troubleshooting skills with a proactive mindset for issue resolution.
Ownership and follow-through to completion for support requests.
Strong organizational skills to manage competing priorities.
Commitment to delivering an outstanding employee support experience.

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