IT Help Desk Technician

An onsite IT Help Desk Technician role is available with Mid-Atlantic Finance Company in Clearwater, FL. You will be the first point of contact for end-user technical assistance, helping resolve desktop, network, and application issues through phone support and a helpdesk ticket system. The position also supports day-to-day network stability, security, and reliability by maintaining local and wide area network infrastructure.

In this role, you’ll provide direct customer service to users, troubleshoot issues using diagnostic techniques, and help keep systems running smoothly across devices and core services.

What you’ll do

• Maintain continual network stability, security, and reliability by supporting local and wide area network hardware, software, and telecommunications equipment.
• Respond to end-user assistance requests and resolve issues related to phone systems, desktop problems, thin client support, printers, and network access.
• Support the operation of various software applications and provide technical assistance for day-to-day user needs.
• Assist with network configurations, software support, server upgrades, data migrations, email needs, departmental moves, and general network administration duties.
• Optimize personal computer operating systems, apply OS patches, and troubleshoot communication devices by diagnosing problems and providing resolutions.
• Serve as the first contact for technical assistance via phone and helpdesk ticket system.
• Perform troubleshooting, diagnose, and resolve technical hardware and/or software issues using different diagnostic techniques.
• Use hands-on experience to diagnose and resolve basic technical issues.
• Provide feedback on processes and make recommendations for improvement areas.
• Maintain technical documentation and a service catalog covering software installation, hardware configuration, and problem troubleshooting.

What you’ll need

• In-depth knowledge and setup experience with Windows 11 and Microsoft Office 365.
• In-depth knowledge of Windows Server.
• Understanding of Active Directory concepts and services, including DNS, printing, DCHP, DFS, and GPO.
• Familiarity with troubleshooting DNS, WINS, DCHP, and TCP/IP.

Technologies you’ll work with

• Windows 11
• Microsoft Office 365
• Windows Server
• Active Directory
• DNS, printing, DCHP, DFS, GPO
• WINS, TCP/IP
• Helpdesk ticket system

Benefits

• Weekly pay, Friday
• Medical, Dental, Vision insurance
• Employer paid Life Insurance
• 401k with Employer Match
• Accrue PTO from date of hire
• Advancement opportunities with internal promotion
• Referral Bonus
• $500 signing Bonus!

Location: Clearwater, FL (onsite). Pay: USD 17 per hourly.