Columbus, GA

Support Jobs in Columbus, GA

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IT Support Specialist II

Columbus State University Columbus, GA

Columbus, GA

Today

$40k - $44k/yr Full time Customer Support End User Support Hardware Support

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Job Description

The IT Support Specialist II serves as an advanced support resource within the University Information and Technology Services team at Columbus State University. The role focuses on diagnosing and resolving complex hardware and software issues, maintaining system stability, and delivering hands-on training for faculty, staff, and students.

Key Responsibilities

Deliver a positive customer support experience by building strong relationships through deep problem understanding, timely resolution or escalation, and clear communication on progress while maintaining a professional attitude.
Apply innovative ideas to support teaching and learning in a higher education setting.
Analyze user requirements, procedures, and problems to develop effective technical solutions.
Provide advanced support across software packages, hardware, and peripheral devices.
Install, upgrade, configure, and maintain software, hardware, and peripheral equipment according to design specifications.
Provide training on technology hardware to meet faculty and student needs for successful instruction.
Support and train users on software, including all classroom and lab software and all video conferencing tools available to CSU.
Test and monitor software, hardware, and peripherals to evaluate effectiveness and adequacy for end-users.
Inspect, configure, and prepare equipment for delivery to end-users.
Use remote access to resolve technical issues.
Manage end-user hardware, classroom hardware, and non-academic space hardware.
Forecast end-of-life cycle items, refreshes, and keep the 5-year refresh plan up to date.
Help manage and maintain inventory of devices across campus.
Maintain complete records of daily activities, issues, and corrective actions in a ticketing database.
Support ongoing assistance by developing documentation for users.
Provide timely responses and either resolution or escalation for serviceable trouble tickets.
Perform other duties as assigned.

Required Qualifications

Bachelor’s degree (minimum qualification).
2 to 5 years of applicable experience.
An equivalent combination of education, training, and experience that demonstrates ability to perform the required skills.
Excellent working knowledge of technology.
Strong organizational skills and the ability to prioritize effectively in a fast-paced environment.
Ability to follow CSU’s strategic plan, including support for student success.
Self-starter capability, with the ability to manage multiple tasks and deadlines with minimal supervision.
Strong problem-solving skills and ability to work closely with faculty and staff.
Extensive experience with computer systems and business software, including MS Office, Windows, and Mac OS.
Knowledge of PC configurations and PC imaging processes.
Ability to lift up to 50 pounds of equipment.
Excellent customer service and professional demeanor.
Strong oral and written communication skills.
Scheduling and time maintenance skills are essential.

Technologies

MS Office
Windows
Mac OS
PC imaging processes

Benefits

Health insurance
Dental insurance
Life insurance
Teachers Retirement System (or Optional Retirement Plan)
Earned vacation time
Sick leave
13 paid holidays (if applicable)
Tuition Assistance Program (after more than 6 months of successful employment)

Job Details

Location: Columbus, GA (onsite)

Employment Type: Full Time

Status: Regular

Department: University Information and Technology Services

Job ID: 305358

Proposed Salary: USD 40,253 - 43,784 per year, including full benefits

Conditions of Employment

Successful background investigation required, including reference checks and verification of academic credentials (if applicable).
Credit check for Positions of Trust and or approved departmental Purchase Card usage.
Pre-employment drug testing for positions with high-risk responsibilities.
Motor vehicle reports required only for positions that require driving a Columbus State University fleet vehicle or other designated fleet vehicle; a successful drug screening is required as a condition of employment and randomly thereafter.
Applicants for positions of trust may be asked to disclose criminal record history during initial screening and prior to a conditional offer.
For faculty hires: proof of completed academic degree(s) and post-secondary coursework via original transcript(s).
Foreign-educated candidates may need an educational/credential evaluation.
All employees must ensure confidentiality, availability, and integrity of sensitive information and adhere to cybersecurity and privacy policies during and beyond employment.
USG community members must adhere to the USG Statement of Core Values and comply with Board of Regents policies on Freedom of Expression and Academic Freedom.

Additional Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel.

Contact

For questions related to this role, contact Devon Tucker, Hiring Manager, via email at tucker_devon@columbusstate.edu.

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1mo ago

Help Desk Analyst

Embedex Columbus, GA

Columbus, GA

1mo ago Closed

$65k - $68k/yr Full time Active Directory Azure Ad / Entra Id Cloud Platforms

This position is no longer accepting applications (closed Oct 18, 2026).

Job Description

Embedex offers a role built for experienced service desk and desktop support professionals working in a Microsoft environment. This 100% onsite position in Columbus, GA includes a competitive salary (USD 65,000–68,000/year), an annual 10% performance bonus, equity/stock options, and a comprehensive benefits package featuring 401(k) with matching, healthcare options, paid time off, parental leave, and professional development support.

What you’ll do

In this day-to-day technical support role, you’ll help employees stay productive by resolving desktop, application, and end-user technology issues across the organization. You’ll troubleshoot Windows 10/11 problems, support Microsoft 365 services, and manage identity and access in Active Directory and Entra ID/Azure AD. You’ll also drive user setup and workstation deployment for onboarding and offboarding, and ensure connectivity issues are handled quickly and accurately.

Provide day-to-day technical support for desktops, laptops, applications, and end-user technology
Troubleshoot Windows 10/11 issues and workstation performance
Support Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint
Perform Active Directory administration (users, groups, permissions, password resets, and account access)
Resolve Entra ID / Azure AD user and access issues
Manage Microsoft 365 user administration, licensing, mailboxes, and distribution groups
Troubleshoot VPN, Wi-Fi, TCP/IP, DNS, and DHCP connectivity issues
Support printers, docking stations, monitors, mobile devices, and other peripherals
Install and configure software and hardware
Support new-user setup, onboarding, offboarding, and workstation deployment
Work support tickets end to end from initial issue through resolution
Escalate systems, network, or security issues when appropriate, with clear documentation of troubleshooting completed
Work directly with users at all levels of the organization

What you bring

5–7 years of professional IT support experience
Strong Windows desktop support and troubleshooting experience
Strong Microsoft 365 experience
Hands-on Active Directory experience
Experience with Entra ID / Azure AD
Solid understanding of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and general network troubleshooting
Strong troubleshooting skills and ability to work through issues independently
Professional communication skills and experience supporting end users
Must work onsite five days per week
Must successfully pass a criminal background check and drug screening
Must successfully pass a credit check, including no collections, judgments, or recent bankruptcies

Nice to have

Experience with Intune, Windows Server, Group Policy, PowerShell, Azure, endpoint management, or similar Microsoft technologies

Compensation & benefits

Annual salary: USD 65,000–68,000/year
Annual performance bonus: 10%
Equity award: stock options
Comprehensive benefits package
401(k) and 401(k) matching
Dental insurance
Employee assistance program and employee discount
Flexible spending account
Health insurance and health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Role logistics

Location: Columbus, GA 31997 (onsite)
Work location: in person
Ability to commute: Columbus, GA 31997 (required)

Technologies you’ll work with

Windows 10, Windows 11
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Active Directory
Entra ID, Azure AD
TCP/IP, DNS, DHCP
VPN, Wi-Fi
Intune, Windows Server
Group Policy, PowerShell
Azure

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2mo ago

IT Support Analyst

Crown USA Incorporated Columbus, GA

Columbus, GA

2mo ago Closed

$65k - $75k/yr Full time Application Support Business Systems Computer Skills

This position is no longer accepting applications (closed Sep 16, 2026).

Job Description

The IT Support Analyst role at Crown USA Incorporated supports company departments through troubleshooting and ongoing support of IT systems, with a strong focus on SAP applications. The position works directly with end-users and coordinates with internal and external vendors, and reports to the CFO.

Location and Schedule

Location: Columbus, GA (onsite)
Job type: Full-time
Schedule: Monday through Friday, 8:00AM to 5:00PM (some weekends, nights)
Travel: Some travel
Work location: In person

Compensation

Salary: USD 65,000 to 75,000 per year
Pay: $65,000.00 to $75,000.00 per year

Key Responsibilities

Diagnose, analyze, and resolve technical issues involving computers, networks, and software
Provide technical assistance to end-users through text, phone, email, and remote sessions
Install, configure, and update hardware, software, and operating systems
Set up new users and manage permissions and access to company systems and applications
Support users with technical training to improve proficiency with software and hardware systems
Perform routine checks to ensure IT systems are operating properly and securely
Create SAP database queries to meet the data needs of SAP users
Create and/or modify Crystal Reports for internal use and for “customer and vendor facing” documents
Perform other duties as assigned

Required Qualifications

Accomplished understanding of operating systems, software applications, hardware, and networking
Proficiency in SQL server queries and Windows-based applications
Dynamic self-starter with excellent verbal and written communication skills
Excellent attention to detail
Strong organizational and time management skills to manage workload and multiple priorities
Ability to work independently and as part of a team when needed
Ability to organize workload, set priorities, work under deadline pressures, and adapt to change
Strong listening and presentation skills
College Degree in a relevant field
3+ years of experience

Preferred Qualifications

5+ years of experience in a relevant field
Experience with SAP and SAP applications
Experience with Crystal Reports
Experience working in batch process manufacturing
Experience with SalesForce
Experience with AI tools and AI deployment

Technologies

SAP and SAP applications
SQL server queries
Windows
Crystal Reports
SalesForce

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Paid vacation
Monthly accrued personal hours

Reporting Line

The IT Support Analyst position reports to the CFO.

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2mo ago

Help Desk Analyst

Viable Solutions Columbus, GA

Columbus, GA

2mo ago Closed

$33 - $48/hr Full time Active Directory Application Support Computer Skills

This position is no longer accepting applications (closed Aug 29, 2026).

Job Description

The Help Desk Analyst position at Viable Solutions delivers frontline IT support across departments, providing first-line technical assistance for hardware, software, and network issues while maintaining effective ticket management to preserve system uptime.

Responsibilities

Deliver first-line support through help desk systems, guiding users through hardware, software, and network concerns in a professional and timely manner
Diagnose and resolve issues across computer hardware, operating systems (Windows and Linux), mobile devices, and peripherals
Efficiently manage support tickets, document each incident clearly, and follow through until a resolution is reached
Assist with user account administration tasks, including creating, modifying, and deactivating accounts in Active Directory
Support network troubleshooting activities, covering LAN, TCP/IP, DNS configurations, VPN access, firewalls, and Group Policy Objects
Troubleshoot desktops, laptops, printers, and other peripherals to minimize downtime
Collaborate with IT infrastructure teams to escalate complex issues related to networking or server operations

Requirements

Proficiency with Microsoft Office applications and standard computer management tools
Proven experience in technical support roles with emphasis on help desk operations and customer service
Solid understanding of networking concepts such as TCP/IP, LAN, DNS, VPNs, firewalls, and practical troubleshooting methods
Strong skills in Windows support (Windows 10/11), Linux environments, and desktop support procedures
Ability to diagnose and address hardware issues affecting components and peripherals
Experience handling customer support tickets using help desk or IT service management platforms
Excellent written and verbal communication, with the ability to explain technical topics to non-technical users
Analytical mindset for rapid issue diagnosis and effective problem solving
Knowledge of Active Directory for user provisioning and security policy enforcement
Understanding of IT infrastructure elements including routers, switches, DNS servers, and TCP/IP
Experience supporting mobile devices across multiple operating systems

Technologies

Active Directory
Windows 10/11
Linux
Group Policy Objects (GPO)
Local Area Network (LAN)
DNS
VPN
Firewalls
Microsoft Office

Benefits

401(k) retirement savings plan
Dental insurance
Employee assistance program
Flexible work schedule
Health insurance
Life insurance
Paid time off
Parental leave
Relocation assistance
Retirement plan options
Tuition reimbursement opportunities
Vision insurance

Compensation

The role offers a pay rate in the range of $33.89 to $48.77 per hour.

Location and Work Arrangement

Columbus, Georgia, onsite (in person).

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