Support Jobs in Columbus, GA

1 job found

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2d ago

Help Desk Analyst

Viable Solutions Columbus, GA

Columbus, GA

2d ago

$33 - $48/hr Full time Active Directory Application Support Computer Skills

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Job Description

The Help Desk Analyst position at Viable Solutions delivers frontline IT support across departments, providing first-line technical assistance for hardware, software, and network issues while maintaining effective ticket management to preserve system uptime.

Responsibilities

Deliver first-line support through help desk systems, guiding users through hardware, software, and network concerns in a professional and timely manner
Diagnose and resolve issues across computer hardware, operating systems (Windows and Linux), mobile devices, and peripherals
Efficiently manage support tickets, document each incident clearly, and follow through until a resolution is reached
Assist with user account administration tasks, including creating, modifying, and deactivating accounts in Active Directory
Support network troubleshooting activities, covering LAN, TCP/IP, DNS configurations, VPN access, firewalls, and Group Policy Objects
Troubleshoot desktops, laptops, printers, and other peripherals to minimize downtime
Collaborate with IT infrastructure teams to escalate complex issues related to networking or server operations

Requirements

Proficiency with Microsoft Office applications and standard computer management tools
Proven experience in technical support roles with emphasis on help desk operations and customer service
Solid understanding of networking concepts such as TCP/IP, LAN, DNS, VPNs, firewalls, and practical troubleshooting methods
Strong skills in Windows support (Windows 10/11), Linux environments, and desktop support procedures
Ability to diagnose and address hardware issues affecting components and peripherals
Experience handling customer support tickets using help desk or IT service management platforms
Excellent written and verbal communication, with the ability to explain technical topics to non-technical users
Analytical mindset for rapid issue diagnosis and effective problem solving
Knowledge of Active Directory for user provisioning and security policy enforcement
Understanding of IT infrastructure elements including routers, switches, DNS servers, and TCP/IP
Experience supporting mobile devices across multiple operating systems

Technologies

Active Directory
Windows 10/11
Linux
Group Policy Objects (GPO)
Local Area Network (LAN)
DNS
VPN
Firewalls
Microsoft Office

Benefits

401(k) retirement savings plan
Dental insurance
Employee assistance program
Flexible work schedule
Health insurance
Life insurance
Paid time off
Parental leave
Relocation assistance
Retirement plan options
Tuition reimbursement opportunities
Vision insurance

Compensation

The role offers a pay rate in the range of $33.89 to $48.77 per hour.

Location and Work Arrangement

Columbus, Georgia, onsite (in person).

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